Software Support

Are you enthusiastic about technology? Do you want to work on a dynamic, high-energy team and help shape the technology of tomorrow? If so, come join us in Smart ID Dynamics.

We are looking for an Software Supportwith strong analytical and problem solving skills.

Key responsibilities:

• Investigating and correcting application bugs;
• Development of new functionalities with small and medium complexity;
• Testing of new functionalities under development and providing testing support
• Support customer needs including, but not necessarily limited to, system selection and installation, documenting policies and procedures, testing and troubleshooting applications, break/fix and root cause analysis, identifying and implementing solutions to system incidents, providing training support, implementing and testing system upgrades and maintenance, updating parameters, and identifying and implementing enhancements. 

Requirements:

• Bachelor’s degree or related experience preferred;
• Knowledge of MS Windows Platform, Networking, MSSQL, Databases;
• Experience writing support processes and customer facing support documentation;
• Knowledge of translation technology components;
• Application development or QA experience;
• Responsible for creating and configuring the test planning, writing test cases and performing functional/regression tests;
• Customer orientated withood customer service, analytical, troubleshooting and task management skills
• Good documentation skills (data entry, spreadsheets, analysis reports, etc.);
• Available to work in 3 shifts with 24/7 setup;
• Knowleadge of retail field will be a plus.

What can Smart ID offer you?

• Opportunity to learn and develop;
• Competitive salary package;
• You will be part of our dynamic Support team and have access to all kind of projects and hands-on technical solutions;
• Also we have: medical subscription, Bookster, fresh tasty fruits, professional development opportunities and a great team!