Sr. Technical Support Specialist (rotational shifts)

Deliver business value through Right and Fast partnership

The future is what we make it.

When you join Honeywell, you become a member of our global team of thinkers, innovators, dreamers and doers who make the things that make the future. That means changing the way we fly, fueling jets in an eco-friendly way, keeping buildings smart and safe and even making it possible to breathe on Mars.

Working at Honeywell isn’t just about developing cool things. That’s why all our employees enjoy access to dynamic career opportunities across different fields and industries.

Are you ready to help us make the future?

We have an opportunity for a Sr. Technical Support Specialist to join our Honeywell Safety and Productivity Solutions team in Bucharest. The Technical Support Specialist is the primary customer facing Technical Support contact for customers, both external as well as internal. Primary responsibility is to help customers to solve technical issues and to answer any questions about the features and capabilities of the products.

Sr. Technical Support Specialist Responsibilities

• Remote diagnostics, troubleshooting, analysis and resolution of support issues;
• Follows established process and procedures to provide support to customers via all contracted channels (phone, email, chat &/or fax);
• Works effectively with other management and customers to quickly address problems as they arise;
• Properly log all information into the problem management system;
• Escalate issues to the appropriate contacts in a timely manner and ensure end user;
• Contribute authoring, reviews, and updates of knowledge relating to assigned customer or product.
  

Qualifications

• Has a University degree or in process of obtaining one;
• Minimum 1year experience supporting mobile devices on major platforms including but not limited to iOS, Android and Microsoft OS;
• Fluent in English.
  

We Offer

• Medical plan provided by Omniasig;
• Budget for flexible benefit scheme which can be used for travel, sports, dental scheme, and others;
• Transportation budget and fuel cards;
• Business Travel Accident Insurance;
• Voluntary defined contributory pension plan;
• Meal allowance;
• Paid vacation and time off Honeywell employees are provided Christmas and Children vouchers, as well different family aids.
  

If this is your dream role, then we'd love to hear from you.

We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment.

Additional Information

• JOB ID: HRD186716
• Category: Customer Experience
• Location: 3 George Constantinescu,,Upground building, 5th floor (entrance A) District 2,Bucharest,BUCURESTI,020339,Romania
• Nonexempt

Customer Experience (GLOBAL)