Support Delivery Manager

We are looking for a Support Delivery Manager who can improve the company's services to maintain customer satisfaction.

If you have Bachelor's degree in IT or relevant fields, excellent interpersonal skills and more than 5 years experience in the IT Industry and project management, feel free to apply. 

We are a technology-intensive company that is growing strongly. For you, this means challenging and opportunity for development. You will be surrounded by competent colleagues, which provides an environment with a high level of innovation and flexibility. 

Job Description

Support Delivery Manager - tasks and responsibilities:

• Follow up the quality of deliveries from IT Support teams
• Coordinate transfer of tasks from Norway to Romania together with the Team Leaders
• Ensure that all procedures related to IT Support are followed
• Suggest improvements to current processes, propose new solutions when necessary
• Follow up with Team Leaders on transferred tasks
• Point of escalation between Romania and Norway 
• Romanian IT representative in projects related to IT Support
• Measure and report on relevant KPIs
• Analyze and plan workload and resource capacity together with local Team Leaders and IT Norway
• Request training and resources from IT Norway when needed
• Facilitate communication between IT Norway and IT Romania
• Point of contact for Romanian Production units, escalation point

Project management - tasks and responsibilities:

• Responsible for planning, coordination, execution and closure of assigned projects in the area of IT
• Support, automation and integrations
• Follow up project members
• Monitor and report project performance, deviations and delays
• Implement necessary actions to reach the project goals
• Assess and manage risk factors in assigned projects

Requirements:

• Bachelor’s degree in a related field
• Between 5 and 7 years’ experience in the IT Industry
• Experience with nearshoring or working/studying in a multinational environment
• Project management experience
• Experience working with IT Support, automation, integrations and/or software development is
• desired
• Ability to work independently as well as together with a team
• Capacity to train and coach project members
• Problem solving and decision making skills
• Entrepreneurial mindset
• Knowledge and information management
• Proficient in English. Experience with working or studying in English

Company description
Are you interested in shaping the future in a new and ambitious company? Learn more about us and join our team!
Azets is a technology-driven knowledge company with Nordic roots. We provide flexible financial and administrative services to a wide range of businesses. Backed by data, technology and insights, we add more value to Azets’ customers.

Our history
Azets is a new company – but with a great history. The company opened its first office in Romania in, with a small but daring team of 3 people. Now we are over 800 dedicated employees in Romania, part of the bigger success story that Azets stands for: employees who serve more thanbusinesses within a wide range of industries. Azets is present in Norway, Sweden, Finland, Denmark, Romania and is part of CogitalGroup – an international business services group.
At Azets, we combine industry-specific insight and local skills with cutting-edge technology and customized solutions. Turning data into valuable insight, we enable our customers to work smarter and make better and more profitable decisions.
Azets Romania. 6 offices, 4 cities, one decade of success!
We are present from 2008 in Romania and we know we couldn’t do it without the support of our employees in Sibiu, Alba-Iulia, Timisoara and Brasov. Azets Romania’s headquarter office is located in Sibiu, at Centru de Afaceri.

We also have offices in:
Alba-Iulia –78, Regele Ferdinand I Blvd.
Alba-Iulia –71, Regele Ferdinand I Blvd.
Alba-Iulia –1, Piata Iuliu Maniu
Timisoara – United Business Center, Piata Consiliul Europei St., nr. 2E, floor 13
Brasov – Coresi Business Park, 5 Turnului St.

Success for our people. Success for our clients. Success for our business. These are the core values that have made our journey a remarkable one!
We want you to have initiative and trust your own strengths. We appreciate the responsible people, committed to their goal, eager to constantly improve their performance. Are you the one we are looking for? Join Azets, a modern and flexible place to work, and help us deliver quality services to our customers.

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