Support Engineer

At Spearhead we believe in the delivery of high performance. By this we mean that we are excited to the bone about the delivery of IT services that help people and companies get things done. We are all about high performance and not just in computing but in everything that we do.

We are looking for more people like us: system generalists who love to solve problems. Our ideal colleague is comfortable in any stage of a systems life cycle, whether that is initial set-up and configuration or ongoing maintenance and support, and who finds gratification in knowing that their work keeps some of the most successful businesses running. We’re seeking a Support Engineer to help us deliver professional technical support services for customers, our ISV partners and corporate clients as well as to our global IT monitoring customers.

Implementation experience is helpful but enthusiasm and interest can trump experience; we’re willing to take a chance on someone who wants to step up.

We're looking for someone with the following skills and experience:

• Experience in the delivery of technical support services and consulting
• Experience in administration of complex systems (operating environments, clusters, distributed systems, cloud, etc.)
• Experience and knowledge in operating and administering Linux and Windows environments
• Experience and knowledge of TCP/IP protocols (routing, switching, bonding and firewalls)
• Experience and knowledge of hardware (Servers, storage and their underlying components. Able to discuss about architectures and to implement them
• Experience and knowledge of common infrastructure services (DHCP, DNS, SMTP/IMAP) and securing these (DNSSEC, TLS, etc.)
• Experience in scripting (bash, python). Programming full applications represents an advantage
• Knowledge in reading, interpreting documentation and operating manuals for complex IT systems (distributed systems, large scale clusters/grids and clouds)
• Advanced English skills (reading, writing and speaking)
• Passion for automation and getting things done right

Responsibilities:

• Administration of Linux/UNIX and occasional Windows server environments
• Racking, stacking and cabling of servers, storage and data-center equipment (hardware delivery services)
• Taking ownership of customer issues and seeing problems through to resolution
• Researching, diagnosing, troubleshooting and identifying solutions to resolve system issues
• Following procedures for escalation
• Creating scripts for automation purposes, migrations and other ad-hoc requests
• Creating runbooks and playbooks for diverse automation scenarios
• Monitoring, implementing and operating diverse CI/CD pipelines for internal use and customers (git know-how is essential)
• Design, operate and maintain (troubleshoot) modern web architectures (n tier/web, caching, databases, microservices, etc.)
• Monitoring proactively customer infrastructures and preventing problems before they arise (we’ve got your back here with the best IT monitoring tool around)
• Managing and operating our customers IT infrastructures (managed services)
• Help operate the (delivery of IaaS to a global customer base)
• Work on virtualization technologies such as KVM, Red Hat Virtualization, Vmware and Triton
• Install, configure and operate networking equipment (firewalls, routers and switches, security appliances)

We offer (besides monthly salary):

• Meal tickets,
• Bonuses from successfully implemented projects
• Medical insurance

• Opportunities to grow and learn top technologies

• The office is in a quiet location - subway access and public transport
• Young, creative and enthusiastic working environment.
• The worlds best coffee