Support Engineer with English & German/Chinese

On behalf of our partner, a multinational technology company, that design, develop and sell telecommunications equipment and consumer electronics, we are looking for Support Engineers for their "Electrical Department". Our Client`s mission is to bring digital to every person, home and organization for a fully connected, intelligent word. The Company offers leading Smart PV solutions and will continue to innovate and enable renewable energy to empower each individual, home and organization.

Ideal candidate - Key Attributes:
- Good customer relationship management skills
- Ability to absorb and then fully communicate technical information and data
- Approachable, adaptable and solution-orientated
- Very organized, reliable and consistent
- Tenacious, Dedicated and Self-sufficient
- Ability to co-operate and work with peoples from different cultures
- Availability to work on shifts if necessary
- Fluency in English and any of the following languages would be an advantage: German, Italian or Chinese.

Qualifications:
- Qualification in an Electrical/Electronic discipline or equivalent (renewable energies, only for English CSE); for other languages than English, the experience in customer support field is requested;
- Be used to work with DC and AC current
- At least 1 year of relevant experience
- Being interested/ motivated to learn more about power electronics.

Required Experience - nice to have:
- Focused customer service background;
- Experience of reading and understanding electrical schematic diagrams and specifications with the ability to pick out and interpret relevant information;
- Good Understanding of PV plant structures, roof top structures;
- Multi-skilled in both the theoretical and practical aspects of electrical work.

Responsibilities:
- Responsible for Hotline support and level 1 engineer support.
- Responsible for SLM and TLM technical support service to customer or partner independently or jointly with a technical support team.
- Onsite support in case of major or critical problems that can not be solved by customer or local subcontractor according to SLA.
- Responsible for handling technical cases on ticket system
- Responsible for Network Upgrade/Swap according to the team planning.
- Responsibilities include but, not limited to: Monitoring, updating Quality analysis and improvement processes.

Offer:
- Motivational salary package and annual performance bonus;
- Gym discounts;
- Private Medical Insurance;
- Paid 4 hours leave per month;
- Flexible work schedule;
- Opportunity to work on shifts;
- Weekly fruit day;
- Opportunity to get certifications (HCNA, HCNP, HCIE) on company`s products;
- Life time learning environment and tools;