Support Renewal Advisor with German-Outreach team

Oracle provides the world's most complete, open, and integrated business software and hardware systems. The Oracle Digital Renewal Center (DRC) is one of the largest support groups in the Oracle Romania Organization and manages Oracle Support Service Contract Renewals for all of Europe.

RESPONSIBILITIES:

The Support Service Renewals Advisor will be responsible for:

• Ensuring the successful and timely renewal of Support Service Contracts for customers and handling any resulting queries that the customers may have.
• Reducing the risk of cancellation and investigates customer’s needs.
• Correctly identifies customer requirements and needs for support services, including contractual terms and conditions, support service offers and products.
•  Communicates with the customers  via phone (outbound) and ticketing system in order to successful meet productivity expectations
• Prepares correct quotes.
• Works together with different teams in order to accomplish customer’s requests
• Manages exceptions for customers with issues that may delay or inhibit renewals
• Offers solutions in case of cancellation.

EXPERIENCE:

The successful candidate will have at least 1-2 years of experience in customer services. A sound understanding of the region, customer behavior and a keen interest in developing this knowledge are a plus. The position will require working flexibly and openly with a wide range of team members.

QUALIFICATIONS:

• Advanced English skills, proficient German skills
• Very good communication skills, both written and verbal
• Ability to deliver timely and accurate results, high attention to detail.
• Proven experience in support services, preferably in IT&C
• Works independently and is self-motivated, focused, and driven to achieve goals
• Projects a positive, and professional image
• Strong problem solving and objection handling abilities
• Ability to deliver timely and accurate results, high attention to detail
• Ability to effectively manage multiple tasks and priorities
• Ability to adapt and acquire new skills quickly in a challenging and fast changing environment
• Strong team player
• Bachelor degree

WHY WORK ORACLE DRC?

In our center, we offer a great and flexible work environment, where you can build your career in one of the leading global IT companies. We are looking for motivated candidates, and have programs in place for developing their careers.

As part of Oracle's employment process candidates will be required to successfully complete a pre-employment screening process. This will involve identity and employment verification, professional references, education verification and professional qualifications and memberships (if applicable).