Support Specialist with German

Short company description

Our formula for success is a motivated, curious and at the same time experienced team at our office from Bucharest. We live an appreciative, modern corporate philosophy with the belief that the label "Made-in-Germany" is reflected in every line of code.

Skills:

- Fluency in spoken and written both German and English
- Technical background
- Very good problem-solving skills
- Very good analytical skills
- Ability to perform under pressure
- Fast learner
- Great communication skills
- Basic IT knowledge
- Strong communication and teamwork skills
- Ability to learn and apply new methodologies in a distributed environment
- Ability to solve problems quickly and completely
- Working on shifts from Monday to Saturday 8 AM - 11 PM (2 shifts by rotation)

Responsibilities:

- Working with internal and client provided ticketing system
- Creation, modification and deletion of Call Center agents in coordination corresponding centers
- Ticket documentation for any tool provided internally or by the Customer
- Update database for any task and activity required
- Client interaction and 3rd Party Interaction  (via Email and Phone)

What we offer:

- Training to keep your knowledge and skills up-to-date
- A great team with a lot of development opportunities