Support Technique: Parlez-vous Français?

FRENCH speaker and looking for a job? Explore our career opportunities!

Job Responsibilities

• Providing support to users (via e-mail and phone) regarding technical issues;
• Taking matters into your own hands: Logging remotely to the user’s computer and help them solve software and hardware situations;
• Leave some know-how for your team: Documenting the cases that you deal with into the ticketing system;
• Your colleagues are here to help: Escalating problems to the next level of support when necessary;
• Going the extra mile: Help the users with all the necessary information.

Required competence, experience and education

• An advanced level of French and English;
• Willingness to acquire new IT skills – don’t worry, we provide training!
• Enthusiastic and with positive attitude;
• Desire to help other people;
• Flexible about working hours: operating 7 days a week, we run a variety of shifts, with flexibility to suit everyone.

Working hours

• Operating 7 days a week, we run a variety of shifts, with flexibility to suit everyone.

You will be awarded for your success with

• Up to 27 vacation days;
• A Career Path program for the ambitious ones!
• A variety of trainings (IT and soft skills related) provided by our specialists;
• Private Medical subscription;
• Flexible Benefits, including public transportation reimbursement and meal tickets;
• Discounts with different partners: Sport & Wellness; Telecom & Electronics; Children & Parents; Holiday & Culture; Medical; Fashion; Tourism; Restaurant & Bar and other;
• Relaxation rooms (foosball table, ping pong, board games);
• Massage sessions;
• Friendly and fun people such as yourself.

About Stefanini

Stefanini is a Brazilian company with over 30 years of experience in providing IT services globally, from IT infrastructure outsourcing to developing software applications. The company is present directly in 40 countries, through its 73 offices around the world, and has a portfolio of over 500 active clients. Clients come from sectors like financial services, manufacturing, telecommunications, the chemical industry, services, technology, the public sector and benefits from a complete set of mature and professional services, which cover the entire life cycle of an application.

We’ve been on the Romanian market for 14 years, and since then we have gathered a team of over 1600 colleagues in our offices in Bucharest, Sibiu and Targu Mures.

Our “big enough, yet small enough” approach makes us open, flexible, responsive and agile, and these are the traits we look for in our people as well. We believe that happy employees equals happy costumers, so we put the smile at the core of our culture, our everyday challenges and our interactions with colleagues and clients. Our hobbies and passions spice up our working environment and keep us positive and productive.

Stefanini has career opportunities locally and around the world for professionals interested in a vibrant, passionate, team-oriented workplace. If you are a customer-centric person with a "get it done" attitude, come over for a coffee and a talk on your future career with us! We have the perfect terrace for it.