Supporto tecnico: Parli italiano?

ITALIANspeaker and looking for a job? Explore our career opportunities!

Imagine a day at Stefanini - Take a look!

• Providing support to clients (via email and phone) regarding technical issues: password reset, Internet connectivity issues, emailing options etc.;

• Logging remotely to client’s computer and help them solve software issues;

• Documenting issues that you deal with on a daily basis into the ticketing system;

• Troubleshooting hardware, software and network related issues;

• Escalating problems to the next level of support when necessary;

• Help the client with all the necessary information.

Working hours:

• Operating 7 days a week we run a variety of shifts, with flexibility to suit everyone.

Your path to success requires:

• ITALIAN– advanced level and ENGLISH - good level;

• Motivation for learning new information;

• Ready to acquire new skills (communication skills, technical skills etc.);

• A team player that shows adaptability and perseverance in managing a good working relationship with clients and colleagues;

• Willingness to help people in having continuity in their computer-based activity;

• Previous successful customer service experience is considered an advantage;

• Strong written and oral communication skills;

• Able to communicate problems/issues to customers in a non-technical manner.

You will be awarded for your success with:

• Attractive salary package;

• Contract for unlimited period of time;

• Up todays Annual Vacation;

• Massage sessions;

• Relaxation room (foosball table, ping pong, board games);

• IT and Soft skills trainings provided by our specialists;

• Opportunity to develop a career within a stable multinational environment – Trainer, Quality Analyst, Team Leader, Project Management, Infrastructure or Application Developer Specialists etc.;

• Friendly, fun and young team.