SYS ADMIN 2nd / 3rd LEVEL

Ideal candidate

Good knowledge of:

o Windows operating systems (Server / Desktop)

o Active Directory experience

o Microsoft SQL server configuration and administration

o VDI

o Exchange

o good understanding of LAN and WAN network technologies

o Incident, Problem and Change Management from an operational

perspective, ITIL v3 experience desirable.

Job description

Job description:

• Provide 2nd/3rd Level line support to client’s technical functions ensuring all

incidents are reported and rectified in line with agreed SLAs whether these

have been identified by the client or by the company’s monitoring

systems. Identify the appropriate 3rd party support required to resolve

issues where they cannot be managed internally.

• Work closely with the Customer and internal stakeholders to plan and

ensure successful delivery of technical changes as required by the

customer.

• Works with the client and both internal resources and external 3rd parties

to resolve technical faults as they arise and keep the client up to date with

progress as required until these faults are resolved.

• Support the drive to improve service delivery by contributing to the

identification and resolution of incidents and problems as they arise.

• Liaise with Service Delivery Managers as appropriate to ensure they are

fully up dated on any significant issues that affect the performance of the

service provided to their clients and what action is being taken to bring it

back on line.

• Provide coaching, guidance and support to the team to ensure it delivers

against the expectations of the clients and the company.

• Provide out of hours cover as required to deal with client’s Priority 1

incidents though incident management. keeping the client informed as

required and supporting the root cause analysis process

• Report any actual or potential security risks or incidents you become

aware of through the Security process.

• Build and maintain effective and productive working relationships with

colleagues, clients and third parties as required support the company’s

values.

• Use your experience and expertise to support the IT Delivery team and

beyond your own function where appropriate.

• Identify areas for service improvement and efficiencies

Company details

Suntem o firma de consultanta in domeniul resurselor umane cu sediul in Sibiu, activa in principal in Transilvania si oferim servicii de calitate de recrutare si selectie de personal pentru pozitii de specialisti cu studii superioare, middle management si top management. Prin munca si profesionalismul nostru, prin aprecierea clientilor nostri pentru care am dus la capat proiecte de recrutare de succes ne-am consolidat pozitia pe piata locala de consultanta resurse umane si ne-am castigat un loc de frunte printre companiile de consultanta HR din zona Sibiu.

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