System Engineer Lvl 3 - Skype for Business Support

SYSTEM ENGINEER (LVL3) - SKYPE FOR BUSINESS SUPPORT

IX Recruitment is offering a position as System Engineer / VOIP Engineer (level 3) for Skype for Business Support in Timisoara (if and only if you live elsewhere and you are exactly what we need, you can work remotely!).

Position: System Engineer (Level 3)

Location: Timisoara

Salary: Negotiable (depending on your experience and knowledge)

Program: M-F 8h/day

Mandatory: Experience with Skype for Business support

Description

• System Engineer (L3/Architect).

• It includes effective diagnosis, documentation, and resolution of L3 issues.

• The System Engineer is responsible for the Level 3 support on Skype for Business

technology and/or Microsoft Teams for teams in Romania and all over the world.

Responsibilities

• Direct handling of Professional Services activities

• Remote sessions if it’s the case

• Troubleshooting & Debugging

• Ensuring High Customer Satisfaction

• Status reporting to customers

• This position requires exceptional organizational, troubleshooting, and communication skills, as well as patience, persistence, and a desire to help customers achieve success with Microsoft Skype for Business/Microsoft Teams products.

Requirements

• Experience in a customer-facing technical role.

• In-depth, hands-on experience with Telecommunications equipment (VOIP Protocols, Skype for Business support, Microsoft Teams Support)

• Data Networking and Telephony In-depth experience (. working with Cisco, Hands-on, QOS, Dynamic Protocols, IPsec, Routing and Bridging).

• Experience writing application notes & technical / project documents

• Advanced Powershell knowledge

• Skype Server