SYSTEM ENGINEER LVL 3 - WINDOWS MIGRATION

                                                 IT "UNICORN"IS NEEDED!

IX RECRUITMENT offers you a position of SYSTEM ENGINEER - WINDOWS MIGRATION EXPERT (LEVEL 3) in a Global Corporation.

We are looking for our client, an international IT company, a specialist in Windows migration

(especially Win7 to Win 10)

START DATE: ASAP

LOCATION: REMOTE

SCHEDULE: M-F US Central Timezone

JOB TYPE:  PROJECT BASED (6 Months with the possibility of extension for another year)

WHAT BENEFITS YOU;LL HAVE:
- Attractive Salary Package, negotiable depending on experience & skills
- Dynamic team
- Compliance with the Norms of the Labor Code
- Possibility to work from home (HomeOffice)
MANDATORY SKILLS:
- Previous experience in data MIGRATION
- Previous experience POWERSHELL, SCCM
- Experience in consulting / customer support
- Excellent written and spoken English
- Experience of WIN10 migrations from WIN7

OTHER USEFUL SKILLS:
- Experience in using standard desktop image configuration and management
- Solid experience in initiating technology projects and providing innovative ideas
- Strong working knowledge of desktop administration procedures will be useful
- Strong analytical and troubleshooting skills are needed
- Able to demonstrate good knowledge Windows
- Able to explain the features ofneDrive, OneNote etc.
- Familiar with Operating System Deployment via SCCM (PXE)

JOB ENTAILS/RESPONSABILITIES:
- Supporting customers on phone and written correspondence regarding technical questions and issues related to Windows Server and Client technologies.
- Scoping and documenting customer scenarios, potential causes and troubleshooting steps
- Analyze problems and develop solutions to meet customer needs
- Actively share knowledge with other engineers and develop efficient customer solutions.
- Effectively communicating with customers and managers via, phone, email or any other available means
- Assess self-knowledge and collaborate or escalate as needed Pro-actively work towards self-development and
sharing knowledge
- Ensuring compliance with schedules; processes and MS policies and values.
- Support the assistance team
- Monitor a shared mailbox
- Monitor the hypercare phone helpline and provide support to users who are remotely completing their migrations
- Highly competent in working autonomously without supervision, and knowing when to take on additional taskswithout being advised to do so.
- Install and configure new IT equipment
- Resolve incidents with printers, copiers and scanners
- Resolve incidents and upgrade different types of software and hardware
- To maintain a first-class level of customer service ensuring that all customers are treated efficiently and in anappropriate manner.
- Maintain excellent verbal communication skills with the ability to communicate effectively with technical and non-
technical colleagues at all levels in the organisation.

GOOD TO HAVE:
- Outstanding customer service skills/ Customer-oriented attitude
- Passion for lifelong learning and personal and professional development
- Ability to works well in an International team environment - Strong problem-solving skills
- Any certification Microsoft Certified Professional (MCP) or MCSE, MCSD or MCPD.

NOTES:
- Own PC required but KHC credentials will be issued
- Mobile phone will be provided

WHAT YOU NEED TO DO NOW:
IF you are the “Unicorn” we are searching for, click apply now and forward an up-to-date copy of your CV/RESUME
(IN ENGLISH LANGUAGE!)