Systems Engineer - ITM Operations

Systematic is an international software supplier and systems integrator of mission critical systems with core competences within complex management information systems, integration of different IT-systems, structured data exchange, and project management. Our main domains lie within the realms of Healthcare and Defence. Our solutions provide a framework that assists our customers to make correct decisions. We provide simple solutions to complex problems in order to help to simplify the critical decision-making process. Our headquarters are located in Aarhus, and we also have offices situated in Copenhagen, UK, US, Finland and Romania. The company employs approximately 1000 people.

The project

Systematic IT (ITM) is responsible for delivering secure IT services for the business in an effective and cost-efficient manner. These services support our engineers working to deliver products and services to the customer and also our internal shared functions, such as Finance, Legal and People and Culture.
 

This team is an essential part in being able to deliver those services, keeping compliant, managing service life cycle and providing support to maintain service availability.

The role

Is to be part of a new IT operations team in Bucharest, which today counts 3 people. The focus will be operation and maintenance of Systematic's IT services:

• Event management
• Working to, developing and improving standard operating procedures, including handover to IT operations from other teams
• 2nd line support

The role will require close collaboration with colleagues in Bucharest and Denmark.

Scope:

• Event Management leading to fewer incidents and faster response times
• Faster resolve times for tickets escalated to level 2 from our well-run service desk
• Help to ensure “up to date” maintenance of business critical services
• Employee satisfaction and good retention for Systematic employees

Your main tasks will be (but not limited to):

Qualifications

The candidate is expected to have formal IT qualifications and have several years practical experience.

Other:

• General IT infrastructure skills
• IT processes (ITIL)

Technologies

The candidate is expected to have basic knowledge of more of the technologies listed below:

• Server environments (Windows, Linux, VMware, Hyper-V)
• Monitoring of IT Infrastructure and Applications
• Network
• Application operation (test, update, maintenance)
• Client management (Windows, Microsoft Configuration manager)
• Microsoft Azure/Office 365
• Exchange / SharePoint
• Database MS-SQL
• Storage
• Citrix
• Commvault backup
• Ansible/Cobbler
• Jira

Important personal traits:

• Takes initiative and responsibility
• Ability to handle multiple focus
• Structured and fact based
• Open and honest
• Team player

Benefits

An open-minded working environment, where we have focus on our employees and their wellbeing. Systematic is a rapidly growing company, which means that we are developing and changing.

Above that we offer you

• Up to 23 vacation days, 21 days standard to which 2 more days can be added if you have more than 10 years of work experience
• 3 sick days per year for all employees
• A flexible benefit program - you can mix your benefits choosing from different kind of Services on a very dynamic platform – Benefit Online, such as:
• Lunch in Systematics’ canteen
• Private medical subscription - you can choose from 3 providers
• Private pension
• Meal or vacation vouchers
• Many more available on the platform

We also offer fresh fruits and daily pastries which you can enjoy together with a cup of good coffee or tea on our nice terrace. 

Please note trips to DK are expected.

Since we wrote our first line of code in, privately owned Systematic A/S has grown to an international software house with more than 1000 colleagues with 27 different nationalities, spread across offices in 11 countries and with customers all over the world. Our goal is simple: To improve the world with exceptional software. We deliver software and system solutions for customers within the public sector, the health sector, the defence, the police, the financial sector and the service sector and there are more thanusers’ worldwide. We work on a foundation of trust, where we have freedom and responsibility for making decisions in our everyday lives. We are dedicated to making a difference and dare to challenge technology, each other and ourselves. As a new employee at Systematic, helpful colleagues welcome you, and you can look forward to both a mentor arrangement and all the support you need. Together, we can develop and fulfil your potential and make Systematic even better.