TAC Helpdesk Technician with german - Timisoara

The heart of Switzerland is the headquarter of the Connect44 Group. With subsidiaries in the UK, Germany and France the company provides services and support for Telecom Operators and Equipment Manufacturers. The solutions reach from Mobile Network Engineering, Fixed Network Engineering, IT and Cloud to Consulting Services. For the future, we aim to further develop our team so that we can move forward with our clients in this ever changing market place. We look forward to strengthen our service portfolio with new services and start to embrace the new and exciting opportunities that will come through digitalization.


Main tasks:

Answer queries on basic technical issues and offer advice to solve them

Respond to queries and requests for assistance, logging and updating those queries to reflect the ongoing status using the helpdesk ticket system; ensure queries and requests are responded to within the set SLAs agreed between CTE and customers

Perform remote troubleshooting through diagnostic techniques and pertinent questions

Determine the best solution based on the issue and details provided by customers

Arrange delivery of spare parts to customers to ensure SLAs are adhered to; along with arranging/chasing the return of faulty parts.

Monitor TAC delivery KPI

Perform service survey after ticket closure

Follow processes of network security and data protection

Required compentences:

Excellent communication skills - both English and German. Mandarin is a plus.

Helpdesk support experience and real-time troubleshooting

Operating Systems (Windows/Linux) support Hands-on PC and General Network Configuration support 

Self-motivated

Ability to work on own and under pressure 

1 Year + Experience 

We offer you to be part of a brand-new office from the beginning and constant development. Connect44 employs a diverse range of talent to create an environment that fuels innovation and continuous improvement and success. If you have passion for your work, for your team, for the company and the services we deliver, join our company. We live a family atmosphere, support each other and always have space for a good laugh.