TAC Network Engineer (IP CSE)

Responsibilities:

• Handling customer service requests from all Europe for our Datacom and Secospace products (Routers, Switches, Firewalls & Security Gateways, WLAN devices and more);
• Take first corrective actions to isolate and neutralize reported incidents and if necessary escalate to next technical level support;
• Troubleshoot hardware or software problems, identify root cause and provide an effective solution within contractual SLA time;
• Performing network upgrades/ updates in accordance with the Change Management process;
• Provide detailed information on how to set up, configure or upgrade Huawei Access/ Transmission products and their features;
• Use trouble ticketing system for tracking customer interactions and fault analysis;
• Identify customers concerns and critical problems based on customer interaction.

Requirements:

• Availability to work on night shifts at least 1 week/ month;
• Fluency in English and medium or advanced in Italian ;
• Familiar with TCP/IP & OSI protocol stack;
• Knowledge of routing protocols (OSPF, BGP, IS-IS);
• Knowledge of switching technologies and protocols (Vlans, STP);
• Knowledge of security features and protocols (IPSec, NAT, Radius/Tacacs, Dot1x);
• Knowledge of network monitoring applications and protocols (SNMP, NMS);
• Strong troubleshooting skills (able to analyze debug outputs and packet captures);
• More than 1 year work experience in system integration or telecommunication will have priority.

Offer:

• Motivational salary package;
• Opportunity to get certifications (HCNA, HCNP, HCIE) on Huawei products;
• Life time learning environment and tools;
• Hand-on experience and lab testing;
• Great amount of Product Documentation;
• Access to a unified Knowledge Base where you can find technical cases encountered by all our engineers around the world;
• Opportunity to contribute to this Knowledge base and be part of a growing Huawei Engineers community;
• Opportunity to go abroad on business trips to customer site and offer onsite support (after gaining some relevant working experience with Huawei products);
• Young and motivated team that wants to constantly grow.