Talent Operations Specialist

Job Purpose:
To provide excellent customer service to Regional (and Cluster) Centres of Expertise, HRBPs, Line Managers and employees through effective execution of performance, L&D and talent management processes.

Key Accountabilities:

• Operationalise annual review process and execute the system set-up of talent and performance calibration accurately
• Operationalise annual talent cycle (collate and prepare structured base material for talent meetings, provide non-standard reports and ad-hoc analysis to support HRBPs)
• Run and distribute progress reports to the relevant audiences in a timely manner
• Create and maintain training events and sessions to ensure up to date training programme information is available to users (communication with facilitators, enrolling and notifying delegates, compiling and maintaining delegate lists and dealing with delegate queries)
• Maintains and activates competency/ capability frameworks and assessment tools
• Collate and share programme evaluation feedback with CoE
• Ensure learning data and content is properly maintained in the system ie. tagged, owned and reviewed on a regular basis
• Resolve complex queries which involve a detailed explanation of talent processes, policy or procedures
• Monitor own performance against service standards to ensure that support and services are provided in line with established SLAs & KPIs
• Identifies opportunities to improve specialist services and processes and escalates appropriately

Knowledge, Skills and Experience:

• Experience of performance and L&D processes
• Competent user of MS Office and experience of using LMS
• Strong analytical skills and attention to detail
• Self-motivated with excellent planning, administrative and organisational skills
• Outstanding communication skills and cultural awareness
• Proven ability to work as part of a team