Team Leader Billing and Contract Administration

About your new job 

The role will require leading and supervising the Billing and Contract Administration process for a specific region, ensuring that accounting services are seamlessly provided across the regions. It will involve close monitoring of the operations, providing technical guidance and support to the team as well as interacting with the stakeholders on a daily basis.

Key Responsibilities 

• Ensure all billing and customer contract management activities are performed accurately, efficiently and in line with Temenos policies and procedures.
• Act as a Subject Matter Expert for Billing and Contract Management process – approving new contracts and addenda set up in the system, as well as reviewing the accuracy of billing.  
• Point of contact for technical queries coming from the team.
• Lead or participate in different projects, as defined by the management, resulting in process improvements and/or improved efficiency.
• Ensure KPI results reach the expected/targeted levels.
• Identify and implement best practices and process improvements. 
• Ensure effective implementations of controls as per Internal Control Systems requirements.
• Internal customer’s management: provide efficient and customer centric resolutions for issues & escalations, organize recurrent and ad-hoc meetings with the stakeholders in order to ensure timely resolution to team’s deliverables.
• Coach and support team members, develop internal talent.
• Plan recurring team meetings to ensure effective monitoring of operational tasks/deliverables, priorities and projects.
• Plan individual meetings with team members to ensure individual performance monitoring.
• Perform other tasks related with SSC deliverables, as may be required.

What you bring in

 Minimum 2 years of experience in Billing and Contract Management process

• Minimum 4 years of experience in a complex multi-national and multi-cultural environment
• Proven experience of leading a team as part of projects or improvement initiatives
• Team-player with high ethical standards
• Good communication and presentation skills
• Analytical skills

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