Team Leader – HR Operations with English

Train people well enough so they can leave. Treat them well enough so they don’t want to.

Together with your team, you will be bringing together People and Client in perfectly organized events, from the comfort of your office desk.

Our Ideal Candidate:

• Has excellent people management skills with the experience/ ability to manage virtual teams across various countries/ continents and cultures strong relationship builder with the ability to successfully work in a matrix and in a global organization
• Has excellent verbal and written communication skills and speaks English fluently, second language is preferred
• Has experience of working in a client facing role, capable of dealing with multiple priorities
• Is comfortable working with new systems and apps (no IT programming knowledge required) and with Excel/Word/PowerPoint
• Likes to keep things organized
• Strategic view, hands on mentality with capability to deliver results
• Has amazing problem-solving skills and can identify trends, aptitude and appetite to deep dive into day to day operational challenges
• Is highly motivated, proactive and flexible regarding process change
• Similar working experience is multinational environment is a plus
• Quick decision making, handles ambiguity well

Main responsibilities:

Your mission will be to lead and provide direction for an operational team.

• Organizing and conducting client meetings; keeping the client informed on team progress
• Implementing changes and various projects
• Delegate, prioritize and control tasks, balance workloads, steer capacity in the team
• Works in close alignment and collaboration with all Conduent support functions to ensure seamless HR delivery
• Continuously drives improvements and excellence in HR Process for best user experience
• Developing performance reports based on specific indicators (.: SLA, KPI)
• Handling client escalations and escalated HR issues from the team
• Conducting meetings and performance reviews with each team member
• Recruiting new team members and handles the staff planning. Supports training
• Manage day to day contact with the other departments in Conduent (.: IT, HR and Acquisitions)
• Multi-tasking, prioritizing work and managing time according on business needs.
• Working to deadlines with efficiency and accuracy
• Identifying and reporting any issue/ non-conformity to the Quality Assurance team and actively participating in completing the correction and prevention actions

Your Benefits:

• Transport to and from work provided by the company
• Private life insurance
• Private subscription for medical health care in a private clinic
• Fixed monthly salary and added monthly bonus based on goals achievement
• Initial training on tools and HR processes and continuous specialized training on HRO processes and Leadership