Team Leader - Targu Mures

The Team Leader will support the technicians on the project to ensure the highest standard of customer service in accordance with Stefanini values.

Required experience:

• Graduate degree;
• Minimum 1 year expertise in management field.

Key Responsibilities:

• Ensuring internal communication within the team, holding monthly/quarterly team meetings, keeping team up-to-date with the project details;
• Ensuring planning, schedules, breaks, code of conduct are respected by team members;
• Evaluating performance and developing team members through coaching and mentoring;
• Performing monthly one on one meetings with technical support staff;
• Supporting the team members in case of problems or escalation; being the first point of referral for escalated queries or problems with the infrastructure, network or systems;
• Taking care of new starters, introducing them to the team, their tasks and role;
• Ensuring procedures are followed in accordance with Stefanini quality standards and work instructions;
• Ensuring organization on the floor in order to get the right person in the right place at the right time;
• Identify and implement process improvement initiatives in conjunction with manager and team;
• Chairing Review meetings with the customer for operational results and/or complaints. 

Candidate’s Profile:

• At least one year of experience in management - for external candidates
• English proficiency is a must; second European language is a good asset;
• Experience in the IT Field is considered a competitive advantage;
• Soft skills: strong communication abilities, results orientation, planning and organizing skills, leadership - people management skills, analytical approach, self-starter;