Team Leader

Ideal candidate:

• Language skills: German fluent, English good knowledge;
• Minimum a bachelor’s degree;
• Human Resources experience (min. 3 years);
• Management Experience (directly or in projects);
• A broad understanding of the organizational structures of Deutsche Telekom and Deutsche Telekom Services Europe;
• Ability to work independently;
• Good ability to work as part of a team, engagement and personal initiative;
• Maintaining an overview and handling severe work load;
• Strong analytical and problem solving skills;
• Strong verbal/written skills and attention to detail;
• Ability to consistently deliver high quality customer service in a professional manner;
• Taking initiative in a proactive manner to improve own and team work practices.

Job description:

• Professional and disciplinary management of the assigned employees incl. all common employee tools;
• Close cooperation with managers of other teams as well as with departments of the back office and production support;
• Ensure service levels of own team;
• Taking over escalation talks;
• Preparation of reports and key figures;
• Daily steering and prioritization of orders to be done;
• Operational support – project work;
• Team coaching, motivating, mentoring;
• Coordinates and distributes the work of the team and defines team priorities;
• Ensures resource planning (back up, holidays);
• Supports team in identification of unusual events or consistent problem areas and in issue resolution;
• Promotes team work focusing on customer service.

What do we offer you?

• A great place to develop your career, challenging tasks, dynamic and intercultural working environment
• Great training opportunities within a multinational company
• Motivational financial package

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