Technical Analyst / L3 Application Support

Requirements:

• Experience in the technical implementation and operation of mission critical IT services.
• Comprehensive understanding of Microsoft products such as SQL server, IIS, .NET Framework and MS Windows Applications.
• An understanding of SQL server
• Experience in SQL writing queries
• Experience in windows server systems and demonstrable history of root cause analysis on production issues
• Able to acquire a comprehensive understanding of a complex suite of IT applications / components.
• Able to work collaboratively with all members of the team in the delivery of the Aura Service.
• Good communication and interpersonal skills
• Excellent organisational skills
• Quality focused
• Calm under pressure
• Experience working in an ITIL-based framework.
• Proficient in English

Job Description:

• The Aura Technical Analyst role is offering an exciting opportunity to be involved in the technical delivery process for a high profile and high priority IT service, arising due to a change in sourcing strategy for this service.
• The Aura Technical Analyst is a key member of the Aura Technical team reporting to the Aura Site Leader within the overall Aura Service team.
• The day-to-day duties of the Aura Technical team are focused on the delivery of excellent technical application management and the Technical Analyst is expected to contribute to this by suggesting improved processes and contributing to the development of best practices.
• They will implement changes in response to incidents / new business requirements (including new code releases from the development team).
•  They will troubleshoot and resolve application performance bottlenecks.
• They have expertise and understanding of Microsoft products such as IIS, .NET Framework and MS Windows Applications and the ability to develop a subject matter expertise in the end-to-end Aura application suite, its technical components, the interactions between components, and the underlying platforms & server environments.
• They have an understanding of SQL server and are expected to develop subject matter expertise in this Aura component.
• They will assist in build verification testing & QA
• They will contribute to the automation of windows tasks for application role out utilising windows scripting such as PowerShell
• They will have experience and knowledge into windows server systems ability in root cause analysis on production issues
• They will interact with Application Support, Major Incident Management, related operational teams and the development team to diagnose and resolve incidents affecting the Aura users and / or system operation.
• They will escalate incidents with the Global Aura Central Team in conjunction with Applications Support.
• They will interact with the wider Data Centre Operations function, to direct incident investigation & resolution at the infrastructure, OS or base platform level.
• They will provide subject expertise in Incident Management (as required)
• They will have the ability to document process such as FAQ’s and SOP’s and will maintain and update a central repository of information
• They will be able to execute routine tasks as per schedule such as application monitoring.

Additional Informations:

Opportunity for working from home? Yes

Amount of time client based -  0%

Opportunity for job sharing? No

Need to travel/overnight stays away from home? Occasionally

Opportunity for flexible working (hours)? Yes

Amount of time office based - 40%