Technical Analyst with English (Cluj-Napoca)

Experience and Requirements:

• Advanced level of English: at least C1 verbal and written
• To be professional and courteous with strong customer service orientation
• Strong knowledge of Microsoft Office
• Minimum 1 year of generating reports and analyzing data with Microsoft Excel
• Technical proficiency – business software familiarity, contact center systems and internet navigation
• IT knowledge is preferred
• Logical and analytical competencies
• A proactive and innovative approach
• Ability to interact professionally with individuals from various backgrounds
• Strong organizational skills
• Ability to multitask

Activities and Responsibilities:

• To respond efficiently to all enquiries within given timescales
• To develop and maintain a full technical knowledge of client products and services
• To be able to recognize when a problem or query should be transferred to another department or a more senior colleague
• To deal with all correspondence as required
• To responsibly maintain and update all job-related administrative forms
• To run reports and provide status updates to the supervisors

Join Sykes team professionals and we will offer you:

• A professional development through training programs for modern technologies and customer management
• Exposure to a multicultural environment
• Coaching opportunities
• Real possibilities of career development
• Attractive salary package and medical benefits
• A modern, dynamic and friendly working environment