Technical Assistant with English (Cluj-Napoca)

SYKES Cluj is looking for a problеm-solver!
Wе arе а multinational compаny with hеаdquаrters in the US, аccommodating a dynаmic еnvironment with peoplе from all ovеr thе globe (native spеаkers includеd). We teamed up with world’s most known brands to help them keep their strong reputation among customers.
Your main responsibility will be to answer enquires coming from end users via phone, e-mail, chats or forums.

REQUIREMENTS

• Proficiency in English
• Availability to work in Cluj-Napoca
• Previous experience in Customer Service preferred
• Impeccable communication skills
• A calm, cool and level-headed attitude in every situation
• Excellent self-organizing skills
• A proactive approach and willingness to work on own initiative
• Ability to work under pressure, in order to achieve deadlines and KPI’s
• Ability to adapt to a continuously changing environment and procedures
• Knowledge of Microsoft Office Pack (Word, Excel)

YOUR DAILY TASKS:

• Respond efficiently and effectively to all customers’ enquiries within given timescales
• Develop and maintain a full technical knowledge of the client’s products and services
• Deal with all correspondence as requested/required
• Accurately log all calls and in line with procedures
• Responsibly maintain and update all job-related administrative forms
• Be able to recognize when a problem/query should be transferred to another department or a more senior member of staff

OUR BENEFITS PACKAGE:

• Paid professional technical training
• Monthly performance-based bonuses
• 20 RON/day meal tickets
• Private medical insurance
• Various discounts for restaurants, travelling etc.
• A well-defined career path with many opportunities to grow in different directions

Descrierea companiei

SYKES is a leading, global digital-marketing and customer-care outsourcer. SYKES provides differentiated, full lifecycle customer-engagement services to Global 2000 companies and their end consumers at key touchpoints. Headquartered in Tampa, Florida, SYKES’ comprehensive suite of solutions addresses the needs of major companies around the world — serving such industries as communications, financial services, technology, healthcare, transportation and leisure, insurance, retail and energy.