Technical Consultant with German

JOB PURPOSE & KEY OBJECTIVES:

For our Customer Service Department, we are looking for experienced AdvancedPay specialists for the ongoing support of our existing customers.

KEY DUTIES/TASKS:

• Analyzing activities in order to define specifications for building effective systems, capable to meet user requirements
• Configuration of the user administration console in PAISY (Patronus, Web), ADP Report & ADP Archiv (DM)
• Provide support to internal and external customers in queries concerning payroll and HR topics within the PAISY system
• Recording and clarification of customers' requests in Siebel CRM
• Analyze the effort involved in resolving/implementing the requested changes and provide estimates
• Provide technically accurate and sustainable resolutions to client reported problems and document these for future reference
• Ensure that the implemented functionality is thoroughly tested and delivered on time
• Help in continuously improving the support service to maintain a high level of customer satisfaction.
• Conduct user training (Web)
• Configuration of time and wage types for our software customers
• Implementation of HR projects in PAISY environment, . Optimization of wage Types and time frame styles
• Supporting technical experts by executing transactional tasks through ADP Report (. creating reports based on existing templates)
• Validation and creation/adaptation of individual reports in ADP Report system
• Support the development team during the product development phase (running Pre-Release tests in staging environment in order to detect technical or functional errors/differences before rollout in Production)
• Maintain and contribute to the Knowledge Base library
• Giving advice to clients to optimize their use of the product
• Ability to influence and guide clients to ADP best practice and standard solution adoption

EDUCATION AND EXPERIENCE:

Education:                    Bachelor’s degree

Work Experience:       3+ years of experience (Customer Service is an added advantage)

Knowledge

• Multilingual Capability:

• Fluent (B2-C1) in German language
• Fluent (B2-C1) in English language

• Experience in PAISY parameterization desirable