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Gadgets and music enthusiasts sought!!
Are you passionate about gadgets and music?
Do you enjoy helping people get the best out of their listening experience and want to learn about the latest trends in this technology?
Do you have a high level of accuracy and strong communication skills?
Are you a near-native ITALIAN speaker? Then you are the person we are looking for!We are now looking for stars to join our team in supporting one of the world leading voice interactive audio devices.
You will receive full training to become a seasoned professional and will become part of our specialist support team.
Skills You’ll Need:
Need to be a near-native ITALIAN speaker (plus english medium level)
Must love music and gadgets!
Interested in home network troubleshooting and configuration including wireless configuration, router settings, and Internet security software.
Customer service oriented with excellent communication skills.
Inquisitive, bright & creative trouble-shooter.
True team player.
Driven to go the extra mile to solve an issue.
You are a candidate who is a decisive, action-oriented individual who takes ownership of open issues and who can work independently and as part of team.
Ability to troubleshoot problems, research and find answers to consumer questions.
Ability to work under pressure.
What You’ll Do:
Provide outstanding technical assistance to our customers through live troubleshooting and problem isolation.
Identify, analyze and solve software and hardware issues.
Work with music services and all operating systems (Mac, Android, Windows and iOS).
Handling Pre-sales and Sales opportunities through both voice and e-mail contact and placing orders
Handling General product information contacts through both voice and e-mail
Providing clear and excellent customer care to existing or new customers, ensuring a high customer satisfaction through both voice and e-mail contact.
Pro-actively take ownership of open issues and interface successfully with the engineering team
Ensure customer satisfaction through end-to-end management of each service request by maintaining service status, periodic review of calls with reference to escalation timeframe and timely closure.
Follow-up with the customer until the issue is resolved.
Demonstrating an ability to troubleshoot, analyze and identify solutions using existing guidelines and tools.
Always looking to expand your knowledge.
Ensure compliance with company regulations with regards to Data Protection and Information Security
Attractive rewards and additional performance based bonuses
Annual fixed bonuses
Full private medical insurance & discounted prices for the dependents of the employee
Child birth support
Online library access for passionate book readers
Various discounts for gym classes & other recreational activities
Free development training, for both personal and professional purpose, via our E-Learning platform
Multicultural and enthusiastic work environment
Majorel designs, delivers and differentiates customer experience on behalf of some of the world’s most respected companies. It provides classic customer communication as well as digital solutions such as social media and online communications, automated interaction and AI, analytics, self-service and other customer lifecycle solutions. The group has combined annual revenues of €1.2bn and over 500 clients globally across many industry sectors. It has more than 48,000 people in 28 countries worldwide, with market-leading positions in Europe, Middle East and Africa, while also having a strong presence in Asia and the Americas