Technical operational manager

ONLY CVs IN ENGLISH WILL BE CONSIDERED IN THE RECRUITMENT PROCESS

Deutsche Telekom Pan-Net . designs, operates and steers the joint pan-European network ("Pan-Net") of Deutsche Telekom. The company is a member of the Deutsche Telekom Group with head quarter in Bratislava and locations in Europe. Deutsche Telekom PanNet is building the capabilities for Deutsche Telekom’s future centralized production platform across Europe.

Key Performance Indicators / Key responsibil-ities and deliverables (. budget, revenue, EBITDA, etc.)

• Onboarding of new services and infrastructure in 24/7 Operation
  • Implementation of Operational Model
  • Organizing war games, tests and simulations
  • To establish and refine delivery processes. The goal of streamlining these processes and procedures is to ensure that each service gets the same great experience from the initial stage
• Ensuring 24/7 Network, Cloud Infrastructure & Services Monitoring and Alarm Handling and 1st Level Fault Resolution
• Incident Management - Coordination Role and E2E handling of incidents
• Coordination of Fault Management process
• Disaster recovery management
• Coordination of Change management process
• Performance management
• SLA management, 100% SLA / KPI Adherence
• Overall responsibility: PanNet network, Cloud Infrastructure & Service quality, availability and stability
• Bring solutions for automation implementation into day by day Services and Cloud operations

Detailed job description, responsabilities

• Responsible for new service onboarding into 24/7 operations
• Responsible for assessing relevant feedback and improving procedures accordingly to ensure that a great service quality is always provided
• Responsible for building partnerships and liaising with different team leaders to determine services, the criteria for the delivery of those services, and how to develop solutions to any issues that arise.
• Responsible for proactive solution for automation in operations for Services and Cloud Infrastructure
• Responsible for proactive hardware, software and cloud infrastructure monitoring tasks, troubleshooting and resolution of network and service incidents
• Responsible for coordination of service / solution enhancements, equipment updates, patching and maintenance as directed by Knowledge Center experts
• Responsible for escalation of technical issues to Knowledge Center experts and other parties
• Responsible for Customer resolution / escalation calls & disaster declaration
• Responsible for coordination of E2E Customer support & ticket resolution
• Report on technical issues / status to Knowledge Center experts and Customers
• Report to senior management on operations
• Provide technology expertise and competitive analysis as-needed
• Responsible for successful function of services and mission-critical tasks
• Local and International travel
• Other tasks delegated by the supervisor

Education

University degree (technical/engineering/IT)

Professional knowledge, skills, know-kow in the field & experience in the field

• 4+ years hands-on networking experience, with in depth TCP/IP knowledge;
• Hands-on network troubleshooting and network monitoring tools experience;
• Hands-on experience on virtualization / cloudification environments
• Good understanding of operational process and procedures

Language skills

English language – proficient (excellent verbal and written communication skills)

Interpersonal, communication skills

• Excellent customer service, written and oral communication skills, resourcefulness and initiative
• Ability to multitask in a busy and demanding environment
• Strong analytical and conceptual skills
• Excellent problem solving ability

Other soft skills, competences

• Strategic thinking
• Self-motivated
• Highly collaborative
• Flexibility to travel

Hard skills

• Knowledge of public/ private cloud
• Knowledge of cloud based service production
• Telecommunications experience in fix or mobile domains  - monitoring, configuration & troubleshooting
• IP routing - configuration & troubleshooting;
• Linux operating system administration;
• Experience with open source systems management and cloud infrastructure automation framework is considered an advantage;
• Good understanding of NFV concept and cloud environment;
• Understanding of Software Defined Network architecture and OpenFlow protocol;
• Knowledge about ITIL an IT service management;
• Experience of analysing system and network performance using monitoring and graphical data;
• Experience of diagnosing network and service issues, following them through to resolution;
• Working experience with telco grade services (mobile, fixed, TV…);
• Excellent customer service, written and oral communication skills, resourcefulness and initiative;
• Strong documentation skills;
• Ability to multitask in a busy and demanding environment;
• Good time management and prioritisation of workload;
• Ability to handle confidential and highly sensitive information;
• Co-operate with other teams;
• Ability to work on own initiative - Actively seeks ways of improving existing systems and processes;
• Willing to learn and develop new skills -. Actively seeks out tasks that help develop skills and knowledge;
• Leadership – Service delivery managers have strong leadership skills in order to motivate and lead their team effectively and to ensure that junior employees have the knowledge they need to do their jobs well
• Communication Skills - strong interpersonal skills, which enables them to communicate with their team, give clear instructions, and provide great customer service
• Teamwork – need to work well as part of a team, to take on tasks during busier periods to help colleagues, and to be of assistance or offer guidance to other members of staff
• English language - fluent (verbal and written communication skills);
• Driver's license

By applying for this job you accept the DT privacy statement:

To process your online application we collect, process and use your personal data. We will treat your data as strictly confidential in accordance statutory provisions.

By submitting your application, you consent to your data being processed electronically, including by third parties. Data is only passed on to HR service providers that have been carefully selected by Deutsche Telekom AG.

For detailed information read the local data protection when applying for a job position at Deutsche Telekom Group.