Technical Quality Assurance Engineer

          Huawei Enterprise Romania GSC focuses its goals on satisfying customer needs, reducing costs and ensuring smooth business operation.

            Our Enterprise GSC offers 24/7 multi-channel access, multi-language support in 6 different languages (English, French, Spanish, Italian, Polish and German) and IT platforms used by our engineers to solve customers’ problems. Huawei Enterprise Romania GSC is composed of several teams: Marketing & Channel Support Center, Customer Care Representatives, Spare Parts Center, Network Operation Center, Technical Assistance Center and Remote Delivery Center.

            In Romania we have 2 offices, located in Bucharest and Timisoara, with over 150 HCNP (Huawei Certified Network Professional) and HCIE (Huawei Certified Internetwork Expert) employees. 

We operate driven by our core values and:

• Stay Customer centric
• Grow by reflection
• Inspire dedication
• Persevere

Summary:

              You have the chance to join a team of enthusiastic people who want to build a strong connected, well instructed and customer focused team that will handle customer service requests from all Europe for our Network products (Routers, Switches, Firewalls & Security Gateways, WLAN devices and more).

              The team provides second/third level technical support on a worldwide basis 24X7X365 via phone, email, web and remote access to Huawei customers, partners, account teams, and other TAC engineers via independently troubleshoot & debug product problems.

              The Technical Assistance Center team is made up of highly-responsive and self-driven technology enthusiasts who love what they do: Enabling Customers by enabling Huawei Technologies!

Responsibilities:

• Contributes to the collection of evidence and the conduct of formal audits or reviews of activities, processes, maintenance data or services based on the established criteria. Identifies non-compliances, non-conformances and abnormal occurrences.
• Generates, produces and distributes reports. Uses measurement tools for routine analysis of data. Identifies and implements improvements to data collection methods.
• Determines the risks associated with findings and non-compliance and proposes corrective actions. Identifies opportunities for individual and team coaching;
• Elaborates and updates the internal Knowledge Base. Prepare and edit internal documents such us but not limited to processes, procedures, work instructions and presentations.
• Conduct research, collect and analyze data to prepare internal reports and documents for specific projects.

Requirements:

• Minimum 1-year experience in IT/Telecom industry; previous experience in a QA or Technical/Customer Support Engineer role would be considered an advantage;
• Good command of English (verbal and written);
• Strong communication skills;
• Accurate, methodical, analytical, with high attention to details;
• Must be proficient in Microsoft Excel (filtering data, sorting data, pivot table, charts, basic formulas); Power BI experience would be considered an advantage;
• ITIL knowledge, at least foundation level, would be considered an advantage.

Offer:

• Motivational salary package and annual performance bonus;
• Gym discounts;
• Private Medical Insurance;
• Paid 4 hours leave per month;
• Flexible work schedule;
• Weekly fruit day;
• Opportunity to get certifications (HCNA, HCNP, HCIE) on Huawei products;
• Life time learning environment and tools;
• Hands-on experience and lab testing;
• Great amount of Product Documentation;
• Access to a unified Knowledge Base where you can find technical cases encountered by all our engineers around the world;
• Opportunity to contribute to the Knowledge base and be part of a growing Huawei Engineers community;
• Opportunity to go abroad on business trips to customer site and offer onsite support (after gaining some relevant working experience with Huawei products).

Only suitable candidates will be contacted!

As part of any recruitment process, Huawei Enterprise collects and processes personal data relating to job applicants.

We are committed to being transparent about how we collect and use that data and to meeting our data protection obligations.

You data is stored in a range of systems and formats. These are included in your recruitment file, in the organization’s HR Management system and in other IT systems. The data is visible to the HR Department, Hiring Manager of each Department and Higher Management of Enterprise Romania GSC.

The information you provided to us will be used for assessing the competency and suitability or our candidates, to decide terms and conditions of any offers and for reporting purposes.

The range of information collected includes: your name and contact details (including e-mail address and telephone number), your gender and date of birth, details of your qualifications, skills, experience and employment history (including start and end dates with previous employers), information about your current level of remuneration, including benefit entitlements, your nationality and entitlement to work in Romania, candidate photographs.