Technical Support Coordinator with English

Position Overview

·        Responding to day-to-day IT operations and internal requirements regarding Technical support or configuration changes.

·        Validating remediation efforts of findings related to vulnerability and system configurations

·        Implementing and maintaining defined security solutions

·        Manages the equipment update/upgrade and password administration processes utilizing tools available like the XDM and Web UI's so that all agreed on SLA's are achieved.

·        Reviewing of device security compliance status required for audits and client security reviews.

·        Be alert to any potential security or privacy risks in the environment

·        Interface with UTC IT infrastructure in support of technical support requirements.

As a Technical Support Coordinator you will have to:

·        Act as Point of contact for management and closure of escalations requiring analyst and break/fix technician services to resolve.

·        Work local escalations through resolution requiring analyst services to resolve. Ensure quality closed loop communications with customer through closure.

·        Assist management in the development and distribution of request lists for different business units. Responsible for collection of compliance data for multiple business units and/or providing documentation to auditors.

·        Assist in gathering documentation required for audits and client security reviews.

·        Be integral part of team through ownership, follow thru and effective communication with peers/management.

What you need to be successful 

·        You have 1 or more years of IT network knowledge

·        You have MS Office professional tools suite experience

·        You are an analytical thinker who solves problems and develops continually more effective solutions to them

·        You can make informed decisions quickly and leverage your communication abilities to implement them

What we Offer

·        Competitive Salary

·        Meal Allowance on Card

·        Well-rounded Health and Life Insurance Packages

·        Different bonuses for life events

·        25 annual leave days

·        Global Career progression opportunities