Technical Support Engineer

Are you ready to help build a more connected world?

We looking for a Technical Support Engineer to join our infrastructure support team. We are seeking an experienced individual with a passion for efficient and scalable infrastructure with a “this is doable” attitude.

Simfony offers Immediate IoT Infrastructure to Mobile Operators and Communication Service Providers, allowing them to benefit from an ever-growing IoT market. The engineering team based in Bucharest is focused on AI, machine learning and predictive modelling, capabilities required to support the next generation of IoT applications.

Requirements

• Profound knowledge of TCP/IP, routing and security
• Proficient working knowledge of Linux
• Ability to quickly learn new technologies
• Fluency in English, both written and spoken
• Very good communication skills, customer oriented attitude and problem solving abilities
• BSc/BA Telecommunications / Computer Science or relevant experience

Would be considered an advantage:

• Knowledge of mobile networks architecture
• Previous experience with telecom signaling protocols

Responsibilities

• Manage customer issues and facilitate communication between customers and internal resources
• Troubleshoots issues and provides solutions according to SLAs
• Own the support and maintenance processes under your responsibility

Benefits

• Competitive salary
• Great office location
• The chance to revolutionize an entire industry