Technical Support Engineer

L1 Technical Support Engineer - 1 year Fixed Term Contract

Competitive salary
Bucharest

Dell provides the technology that transforms the way we all work and live. But we are more than a technology company — we are a people company. We inspire, challenge and respect every one of our over employees. We also provide them with unparalleled growth and development opportunities. We can’t wait for you to discover this for yourself as a Technical Support Engineer on our Systems Development Engineering team in Bucharest.

Our customers’ system requirements are usually highly complex. Bringing together hardware and software systems design, Systems Development Engineering operates at the very cutting edge of technology to meet them. We design and develop electronic and electro-mechanical or systems-orientated products, conduct feasibility studies on engineering proposals and prepare installation, operation and maintenance specifications and instructions. We’re proud to deliver programs and products to the highest quality standards, on time and within budget.
 

The working schedule is from 2 pm to 11 pm.

Key Responsibilities

• Monitoring and running scripts. Most of resolutions are SOP (How to articles)  based requests
• Monitor production  application   and  hardware environments using ITIL change control processes
• Monitor the application related activities, respond calls from the Application support and developments teams
• Monitor the metric alerts, performance related issues like high CPU utilization,  Application performance, high Memory utilization, Application tuning and Query tuning
• Acknowledge the request for  stop/start application , user creation and grant specific data access to user
• Implement application and systems monitoring and from those, establish baselines and tuning them to reduce false alerts and identify opportunities for improving system performance
• Track progress and resolution of incidents using SLM (Service Level Management) best practices

Essential Requirements

• Linux, Windows
• Experience in monitoring performance and capacity of servers
• Advanced knowledge of Service Now for incident, change, and asset management

Benefits
We offer highly competitive salaries, bonus programs, world-class benefits, and unparalleled growth and development opportunities — all to create a compelling and rewarding work environment.

If you would thrive in a combined hardware and software design function, this is your opportunity to develop with Dell.

Dell is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Dell are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Dell will not tolerate discrimination or harassment based on any of these characteristics. Learn more about Diversity and Inclusion at Dell here.