Technical Support Engineer

We are looking for a Technical Support Engineer to join our tremendous team.

What we are looking for:
We are looking for a motivated engineer to work in the field of providing technical assistance to customers. The job implies monitoring the incident log and communicate between the users and the development team the problems and solutions.
 
Nice to have:
- previous help-desk experience
- good knowledge of tools like Jira, Remedy, Redmine, Bugzilla
- strong communication skills
- technical abilities to understand and implement technical solutions for the reported issues
- knowledge of eCommerce platforms, CRM platforms
- basic SQL knowledge
- Linux knowledge

 
Responsibilities:
- monitor the issue log in the incidents management platform
- take the calls from the users and classify the issues before getting back to the development team
- find solutions directly for usability problems and/or documentation issues
- implement the technical resolutions given by the technical team
- run scripts, modify parameters, install modules for the supported applications

Some business facts about Tremend:

- 14+ years of software development

- 700+ high complexity projects

- 60+ million people using our solutions

- Clients in 19 countries on 4 continents (North America, Europe, Asia, Australia)

- 20 internationally awarded projects

- Top EU telecom clients

Some cool facts about Tremend:

- 5 top global car manufacturers use our software

- One of the startups we worked for was acquired by Google®

- One of the founders climbed Mont Blanc (the other one does triathlons)

Some friendly facts about Tremend:

- Top salaries for top talent

- Nothing short of legendary buildings

- Fruit days

- Bonus days off with seniority

- Working from home days

- Premium medical insurance

- Performance bonuses

- And again, legendary corporate parties

We really welcome people:

- Ready to learn new things (we have some amazing mentors here)

- Able to teach us new things (we really appreciate and reward experience)

- Who don’t want to be just another cogwheel in a huge code factory

- Wanting their work and skills to be recognized and appreciated