Technical Support Engineer

Company Description

Headquartered in Cluj-Napoca, Romania and with offices in Zurich, Frankfurt, Oradea and Munich, Accesa is a privately-owned company with a distinctive people-first culture that thrives on engineering proficiency. Over the past 16 years, it has been focusing on problem-solving through technology that seamlessly integrates into people’s lives, driving value for both businesses and their customers. The company is committed to delivering a 5-star experience for all their customers and a fulfilling career for its people.

With over 700 professionals, within more than 20 competence centers, Accesa is establishing itself as an employer of choice for engineers looking to consistently have a real, tangible impact through their work. Partnering with companies in Retail and Consumer Goods, Manufacturing and Automotive to Banking and Insurance, Accesa helps businesses and people embrace flexibility, adaptability and evolution within their digital journey.

About the projects

We manage several projects/services in our Team, working with different platforms & Applications. All the services are interconnected, which gives you the possibility to diversify your tasks and learn new things..

Your team

The team members are vibrant, proactive, and always there to help you when in need. Most of the team members are mid to seniors, experience-wise, and always ready to help.

Your role

We're looking for an Application Support Specialist who can help us analyze and solve potential incidents/tickets that might occur in the daily business process:

• Ensure that the online platform and all its supporting tools are up and running and help users and colleagues with their respective questions.
• Operate IT systems related to business processes independently, including error handling, performance tuning & printer management services
• Perform daily tasks on the Databases with the help of SQL statements.
• Ensure via proactive work that the store databases are error free and the data is correct.
• Collaborate with other IT departments and business departments within a 2nd & 3rd level support. 

 Qualifications

• Experience using ticketing systems and a good comprehension of  Application Support and Supply Chain processes.
•  German (B2/C1) & English language, written and spoken
•  Strong communication skills; ability to collaborate in global teams within different cultures.
•  Good client approach.
•  Willingness to learn.

At Accesa you can

Join self-managed communities of IT experts that co-design their own learning programs. 

Be part of a cell-based organization where we favor agility over rigid processes and freedom over control. 

Enjoy a holistic benefits program which empowers your: 

• Work-Life Balance: home office, flexible schedule, parenting workshops, vacation package 
• Physical Well-being: in-house fitness instructor, themed workshops, nutrition counseling, private medical insurance 
• Social Well-being: hobby clubs to support your passions, improv workshops, team building activities, social events 
• Emotional Well-being: in-house certified coach, focus and mindfulness apps, emotional intelligence (EQ) workshops, CPI personality assessments