Technical Support Engineer Energy & Gas

Responsibilities:

• Manage critical customer issues and facilitate communication between customers, escalation, and engineering
• Ensure continuous monitoring and follow-up of customer issues until they are resolved
• Pre-document the latest release delivered in production
• Handle support tickets - evaluate the priority and solve them using documentation, design diagrams and database information
• Assignment of bug tickets, as well as of support tickets
• Identify possible bugs and document them
• Using debugging tools, in order to identify the problems reported by customers and repair them, after aligning with developers
• Provide information to clients regarding new updates / functionalities brought to platforms
• Document actions in tickets to effectively communicate information internally and externally
• Resolve problems independently; understand and follow escalation procedures

Requirements:

• Minimum 3 years experience of providing support to software applications
• Experience in working with databases
• Great customer orientation, experience interfacing with clients
• Excellent communication skills, both verbal and written
• Proficiency in English
• Proactive attitude and ambition in achieving the tasks
• Deeply care about the quality of the work
• Analyzing business processes and performing in-depth work analyses
• Strong interpersonal skills and ability to deal effectively in a team environment
• Clear communication skills, team player

What we offer:

• Professional, friendly and dynamic work environment
• Competitive salary package
• Long term projects with many challenges and learning opportunities
• A pleasant and stable job with a flexible schedule and possibility to work from home
• Opportunity for career growth in a dynamic, fast growing entrepreneurial IT company