TECHNICAL SUPPORT ENGINEER I

This is a chance to join a leading provider of IP network testing systems and successful applicants will have the opportunity to further develop their networking skills in the arena of L4-7 testing including LTE and WiFi.

Job description

• Provide basic level telephone and email support to Ixia customers located in EMEA / US region on second shift (2PM-10PM)
• Assists customers with software entitlement issues and help with upgrade and license process
• Assist customers with operation and configuration of Ixia hardware and software
• Takes care of tracing, packing and shipping the hardware by following the internal procedure
• Accurately log, track and maintain customer service requests
• Effectively work and communicate with worldwide support and engineering team
• Achieve customer satisfaction and support metric goals
• On demand support during late shifts and weekends (not on a regular basis)

Requirements

• BS or MS in Computer/Electrical Engineering with focus on Internet/Networking.
• Hands on experience on testing different layer 2-7 technologies ranging from subscriber access, to routing, load balancing and general IP forwarding in IPv4 and IPv6 networks.
• Excellent English communication skills (written and verbal)
• Highly organized and detail oriented
• Ability to coordinate with teams in offshore locations
• Self-sufficient self-starter who can work with little or no direction

• Prior Customer Support Experience

   

Desirable

• Knowledge of wireless communication standards including 5G, LTE, WCDMA andUnderstand 3GPP and IEEE Measurements).
• CCNA Wireless or any other wireless certification
• Scripting (Python, RestAPI or any other language)
• Virtualization environments (VMWare)
• Linux hands-on experience
• Understanding RF/MW fundamentals