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This is a chance to join a leading provider of IP network testing systems and successful applicants will have the opportunity to further develop their networking skills in the OSI L4-7 testing.
Job description
- Provide basic level telephone and email support to Ixia customers located in EMEA / US region on second shift (2PM-10PM)
- Assists customers with software entitlement issues and help with upgrade and license process
- Assist customers with operation and configuration of Ixia hardware and software
- Takes care of tracing, packing and shipping the hardware by following the internal procedure
- Accurately log, track and maintain customer service requests
- Effectively work and communicate with worldwide support and engineering team
- Achieve customer satisfaction and support metric goals
- On demand support during late shifts and weekends (not on a regular basis)
Requirements
- BS or MS in Computer/Electrical Engineering with focus on Internet/Networking.
- Hands on experience on testing different layer 2-7 technologies ranging from subscriber access, to routing, load balancing and general IP forwarding in IPv4 and IPv6 networks.
- Excellent English communication skills (written and verbal)
- Highly organized and detail oriented
- Ability to coordinate with teams in offshore locations
- Self-sufficient self-starter who can work with little or no direction
- Prior Customer Support Experience
Desirable
- CCNA certification
- Scripting (Python, RestAPI or any other language)
- Virtualization environments (VMWare)
- Linux hands-on experience