Technical Support Engineer Level 1

Who we are?

At Atos, we are aiming to build the firm of the future by bringing together people, technology and business. Every day we power progress for our clients and partners, the wider community and ourselves. It is our outstanding approach that makes this possible.

Atos is a global leader in digital transformation with approximately employees in 72 countries and annual revenue of around € 12 billion. Atos Romania operates in Bucharest, Timişoara and Braşov and employs more than 2100 people.

The European number one in Big Data, Cybersecurity, High Performance Computing and Digital Workplace, The Group provides Cloud services, Infrastructure & Data Management, Business & Platform solutions, as well as transactional services through Worldline, the European leader in the payment industry.

If you are searching for an engaging environment with multiple free training platforms and equal opportunities join our team in Timisoara!

What are we looking for:

Enterprise Operation Center (EOC) is looking for new team members who are willing to learn more about the IT domain and its processes. After the initial training period, you will be working with the team and participate in tasks and projects, seeking at securing system boundaries and sensitive data.

Key accountabilities:

You have to be able to provide Level 1 mentorship inside Application Hosting Solutions for incidents and issues to which we are notified by our customers or by monitoring systems.

Ticketing system operation

24x7 L1 support and tasks for SH/SAP/ATM/DBA

Cross' tower Monitoring and Incident Support

SIA error handling for OSD

Solve issues

Assure the operation of Hardware and Software systems

Conduct all preparative actions in order to ensure full operation and availability of the environment and ensure the quality and continuous optimization based on service levels

Desired profile:

• High-reaching, proactive and flexible
• Basic knowledge of Windows, UNIX, Linux, Database (Level, but not 0)
• Excellent command of English and if you speak French, Spanish, German will be considered a plus
• Work in shifts 24/7 support
• Ability to work well as a team member
• Well-adapted and focused approach to work
• Very good communication abilities
• Initiative and good learning abilities

What we offer:

 We are a company that cares about employee satisfaction as well as company growth. Atos offers not only a challenging and exciting workplace, but also a rewarding work experience, with competitive compensation and benefits packages:

• Training and certifications: On-going In-depth training with current and emerging products and technologies in the respective Centre of Excellence;

• Flexible benefits:  Medical program, Sports benefits, Lunch vouchers, Mobile phone, Laptop;

• Compensation: Competitive salary package and relocation bonus for candidates outside West Area;

• Extra vacation days
 
Join our dynamic team and you will find yourself in a multicultural and challenging environment where you will not only be using your skills and knowledge, but also expand and enrich your experience by participating in international projects.