Technical Support Engineer with English & French

Personal Connect,a recruitment company, offers an excellent opportunity for Technical Support Engineers.

Our client is an international IT group that is a leader in data management across multi-cloud environments. As part of its global expansion strategy, our client has entered the dynamic market in Bucharest and is looking for a seasoned professional who would become a Technical Support Engineer with English & French language.In this highly technical role you would provide technical support of their client’s products via the telephone, email, and remote sessions, which may require careful examination of many infrastructures and other environmental variables, as well as a detailed analysis of log files.

If you have a passion for cutting edge technology and love problem solving, this could be the opportunity for your career growth and position is not a traditional call center-based customer service role. There are no more than 3-4 calls / day. The position is in our client’s offices in Bucharest, Romania.

Responsibilities:

• Perform troubleshooting and analysis, including log file investigation

• Act as a technical focal point in relationships to fellow IT Professionals.

• Responsible for handling new cases according to the Service Level Agreement (SLA), providing support and diagnosing problems

• Fortify client relationships focused on 100% customer satisfaction

• Technical documentation of all customer interactions accurately and within SLA in our CRM tool

• Ensure proper and consistent communication of issue status to customers, sales representatives and senior engineers
  
  

Qualifications:

• Fluent French(reading/writing/speaking), good English

• Advanced user or administrative level with the following areas: Windows OS 2008(rr2)/2016;

• Practical knowledge of TCP/IP (OS, firewalls configuration) and networking configuration / troubleshooting (NAT, ports, DHCP, DNS).

• As a plus, UNIX and/or Linux knowledge; VMware ESX(i), Microsoft Hyper-V, Microsoft Exchange server administration, DataBase engines (SQL/Oracle)

• Ability to quickly learn, understand and explain technical information

• Ability and desire to take ownership of client issues through resolution

• Excellent time management skills

• Ability to work in a fast-paced environment
  
  

Our client offers:

• Modern, energetic, global working environment

• Development opportunities to further progress your career

• Opportunities for professional growth and promotion

• Work in a stable, dynamic company

• Competitive salary, depending on skills and experience

• Excellent benefits such as wellness program which includes gym membership and massages in the office

• Flexible benefits package which includes private medical for you and your dependents

• Dental cover

• Transportation allowance

• An exceptional mature working environment with cool breakout areas and training