Technical Support Level 2

Job AD # CGSRemote

In the light of recent events, we are moving forward and we’re looking to expand our team. If you believe that this is the right time to make a change in your professional career and join a top company in the Outsourcing world, we are waiting for you to join our team!

You don’t have to worry, we are placing your health and safety first, therefore you will be able to join the recruitment process from your cozy home, since all our interviews are held over the phone or via videoconference.

Also, you will have the opportunity of working from home given the current emergency state in our country, hence all our trainings will be held through an online platform.

We are looking for persevering and energetic people like you, who want to develop both personally and professionally! If you have the same aspirations, join the #CGSDreamTeam!

We are looking forward to getting to know you!

So, if you have the following, make sure to let us know!

Candidatul ideal:

• Expert knowledge of Active Directory, Cisco Call manager, ITSM, Windows, IOS, Laptop, Mobile Device;
• Strong working knowledge and previous experience configuring and administering Windows services such as Active Directory, DNS, DHCP and Group Policies;
• Strong working knowledge and previous experience configuring and administering Cisco applications like Cisco Jabber, creating and setting up new accounts for Cisco Jabber; administrate Cisco Groups, setting up different rules and maintaining accounts;
• Knowledge of Identity Access Management solutions;
• Problem resolution including root cause analysis;
• Ability to work independently with little direct supervision and as a part of a team.

Descrierea jobului:

• Serve as the first point of contact for customers seeking technical assistance over the phone or email;
• Perform remote troubleshooting through diagnostic techniques and pertinent questions;
• Record events and problems and their resolution in logs;
• Follow-up and update customer status and information;
• Provide support, including procedural documentation;
• Respond within agreed time limits to call-outs;
• Prioritize and manage many open cases at one time;
• Establish a good working relationship with customers and other professionals.

Schedule:
Monday-Friday: 15:00-23:30

Benefits:
- Private medical insurance;
- Account to online library;
- Tickets;
- A 7card Subscription;
- Incentives and also bonuses for our employees – financial and non-financial;
- The opportunity to take your career to the next level and apply for a middle/ upper management position in CGS;
- Your own star in CGS Walk of Fame for bringing innovation and a fresh perspective in our company.

Descrierea companiei

CGS este o companie americana de outsourcing, care detine unul dintre cele mai mari centre de suport de pe piata din Romania. CGS se afla in primele 15 cele mai bune companii din lume din domeniul sau de activitate. In acelasi timp, portofoliul nostru de clienti include companii din Top Forbes, precum si firme europene de top.



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