Technical Support Specialist

Job description:

• Customer communication related to product performance;
• Manage internal investigation of the customer complaints and processing them in the database;
• Coordinating the analysis meetings for product nonconformities with different suppliers;
• Cooperation with all internal and external departments of the organization, if necessary;
• First contact person for technical support inquiries from customers about our laboratory products.

Professional experience & Skills desired to have:

• For this exciting position you have a University degree in Technical, Sales or Marketing/related fields.
• Working knowledge of customer relationship management;
• Excellent time management and organizational skills and the ability to multitask and prioritize;
•  Knowledge of sales practices and the most efficient customer service techniques;
• You are fluent in English (writing and speaking). Good German skills are an advantage and other language knowledge completes your profile;
• Good computer skills are necessary (Windows, Office, etc.);
• You are a team player and enjoy interdisciplinary co-operation with other departments (Sales, Order Processing, Product management, R&D, Production, etc.);
• You are sociable, have high communication skills with customers and organize your work self-dependent and target oriented.

What we offer you:

• Competitive Salary & Benefits
• Meal tickets (value 15 Ron)
• The 13th salary
• Consistent referral bonus
• Annual bonus
• Medical insurance for you and your family
• Transport secured from Timisoara & Dumbravita
• Professional Development Opportunities
• Gym and Wellness special discount package
• Team buildings & events
• Relaxing area
• Flexible program & breaks