Technical Support Specialist with French (L1/L2)

Role:

We are looking for Support Engineers to join our client’s customer team. The role is a L1 and L2 support role, regular business hours (CET).

You will be part of the team supporting the client company’s business, working with a globally distributed team. Our client is a market leader in Germany, Switzerland, Austria, and Denmark in the fields of IT consulting, system integration and solution engineering, focusing on Oracle, Microsoft, and open source technologies.

With over 650 employees working in 14 locations, the company provides support for more than 800 clients in the following strategic business fields: business intelligence, application development, infrastructure engineering, training and operations.  

Job Responsibilities:

• Offer customer support on the phone in French.
• Managing cases, requests and enhancements using online tools and processes.
• Ensuring that client systems are fully operational and any loss of service is restored in a timely and efficient manner.
•  Providing a high level of service to our customers and adhering to our strict SLAs for response and restoration times.
• Problem determination, workaround resolution, root cause analysis, major incident management.
• Escalate problems to L3 where needed.

Required competence, experience and education:

• Practical experience of Windows10, SQL Server, SQLite Browser.
• Excellent analytical and problem solving skills.
• Ability to work both independently and as part of a team.
• Excellent customer service skills.
• Understanding of software development cycle.
• Excellent written and spoken French.
• Flexibility - responsibilities may require occasional evening and weekend work.

Nice to have:

• Knowledge in CSV (Computer System Validation).
• Previous experience dealing with support cases or requests via e-mail, telephone and in person.
• Familiarity with the Insurance sector is advantageous.
• Requirement gathering.
• Ability to understand the logic flow of programming through reading C#, T-SQL or Json content.
• Understanding of change and release management.

What we offer

You will find here not only a challenging and interesting workplace, but also a rewarding work experience, with competitive compensation and benefit packages:

• Soft skills and technical training for current and emerging products and technologies;
• Career development: opportunity to grow within the team (. Senior Expert Network roles);
• Special referral bonuses for recommending your friends;
• Private Medical subscription;
• A monthly budget for flexible benefits program that includes public transportation reimbursement and meal tickets, sport & wellness, telecom & electronics, children & parents, holiday & culture, tourism;
• Relaxation rooms (foosball table, ping pong, board games);
• Massage sessions;
• Extra vacation days;
• Flexible working hours and work from home, aligned with project needs;
• Friendly team who is eager to meet you.

What’s next?

It’s best to apply today, because job postings can be taken down and we wouldn’t want you to miss this opportunity.

The recruitment process starts with an HR discussion, followed by a technical test and a final talk with the hiring manager.

In case you will need further information, just send us a message at and we’ll be happy to assist!

About us:

We are a Brazilian company with over three decades of IT expertise, focused on making the digital transformation dream a successful reality for our clients.

Our “big enough, yet small enough” approach makes us open, flexible, responsive and agile. If you are somebody who enjoys working in a fast-paced environment, who likes to experience the newest technologies but, at the same time, keeps a grasp on the well-established ones, then join us in the conversation about relevant software development.

Stefanini has career opportunities locally and around the world for professionals interested in a vibrant, passionate, team-oriented workplace.

Learn more about us on and 👍 our Facebook page Stefanini Romania.