Technical Support Specialist (working in shifts)

Technical Support Specialist (working in shifts)

Ideal candidate:

• Attentive to details
• Customer-oriented
• Very good English

Responsibilities:

• Solves product or service problems by: 
  - clarifying the customer's complaint;
  - determining the cause of the problem;
  - selecting and explaining the best solution to solve the problem;
  - expediting correction or adjustment;
  - following up to ensure resolution.
• Prepares product or service reports by collecting and analyzing customer information. Creates and delivers feedback reports to the appropriate departments: Q&A, Development, Marketing;
• Draws potential customers by effectively answering product and service questions via email/tickets, phone, remote assistance sessions, or/and external forums/communities;
• Manages customer accounts, alerting Heimdal Corporate customers of potential problems in their PC environment, providing the customer with solution proposals.

Requirements:

• You have at least 1 Year of Experience in providing Technical Support;
• You have advanced English writing & speaking skills;
• You have good technical skills and knowledge of Windows OS;
• You have knowledge of Windows Server / Windows Desktop Family administration (AD, DHCP, DNS, Remote Services);
• Good knowledge of networking concepts;
• You have excellent communication skills and a positive attitude.

What we offer:

• An attractive salary package;
• Challenging and interesting projects;
• A fast-growing company outlook = huge personal growth potential;
• A competitive, dynamic & awesome team;
• A fun, flexible, and relaxed work environment;
• A central office location;
• Premium medical insurance.

We are Heimdal and security is our passion!

At Heimdal Security, we protect users and companies from cyber-criminal actions, by keeping critical information and intellectual property safe. We're one of the fastest-growing companies in the cybersecurity industry, being focused on user education through our blog and free online courses and resources.
We are the winners of the "Most Educational Security Blog" award, nominated for Anti-Ransomware Solution of the Year at the 2017 Computing Security Awards, and winners of the "Anti Malware Solution of the Year" at the 2018 Computing Security Awards and "Advanced Persistent Threat Solution" in 2020.
Since, we have been leading the fight against cybercrime, developing new technologies, and providing intelligence to protect over 6,000 companies and users against cybercriminal attacks and data security breaches.

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