Technical support with danish

Technical support with danish (advanced/native) – Cluj-Napoca

The company is providing customer experiences that people value and we are proud of. By combining talent, data and technology they deliver real impact for partners.

The company serves customers across the world through ouremployees based in 29 countries in Europe, the Middle East, Africa, Americas and Asia in 36 languages. The company does this through consultancy and contact centers via direct customer interaction and the many things that influence the overall customer experience.

Requirements

• Need to be a native or near-native speaker in: Danish and English

• Must love music and gadgets!

• Interested in home network troubleshooting and configuration including wireless configuration, router settings, and Internet security software.

• Customer service oriented with excellent communication skills.

• Inquisitive, bright & creative trouble-shooter.

• True team player.

• Driven to go the extra mile to solve an issue.

• You are a candidate who is a decisive, action-oriented individual who takes ownership of open issues and who can work independently and as part of team.

• Ability to troubleshoot problems, research and find answers to consumer questions.

• Ability to work under pressure.

Responsibilities

• Provide outstanding technical assistance to our customers through live troubleshooting and problem isolation.

• Identify, analyze and solve software and hardware issues.

• Work with music services and all operating systems (Mac, Android, Windows and iOS).

• Handling Pre-sales and Sales opportunities through both voice and e-mail contact and placing orders

• Handling General product information contacts through both voice and e-mail

• Providing clear and excellent customer care to existing or new customers, ensuring a high customer satisfaction through both voice and e-mail contact.

• Pro-actively take ownership of open issues and interface successfully with the engineering team

• Ensure customer satisfaction through end-to-end management of each service request by maintaining service status, periodic review of calls with reference to escalation timeframe and timely closure.

• Follow-up with the customer until the issue is resolved.

• Demonstrating an ability to troubleshoot, analyze and identify solutions using existing guidelines and tools.

• Always looking to expand your knowledge.

• Ensure compliance with company regulations with regards to Data Protection and Information Security

Other info

• Attractive rewards and additional performance based bonuses

• Annual fixed bonuses

• Full private medical insurance & discounted prices for the dependents of the employee

• Child birth support

• Online library access for passionate book readers

• Health & Nutrition: Health and wellness services the office

• Various discounts for gym classes & other recreational activities

• Free development training, for both personal and professional purpose, via our E-Learning platform

• Multicultural and enthusiastic work environment

• Access to the company’s cultural events including well-known festivals in Romania

• Lunch vouchers