Technical Writer

The Product Documentation team will be a brand-new function to support our software products and services. As part of this team, the role of the Technical Writer is responsible for the creation, maintenance, and organization of user guides, release notes, FAQ documents, and internal reference materials for CCC’s products.

In this role you will work closely with multiple departments globally to understand the capabilities, design, installation, and operations of our software. You will be creating documentation to support both our customers and internal staff.

Do you have an excellent command of the English language written and spoken?  Ability to have a flexible schedule to collaborate with our global offices and a willingness to travel to the US for training?  At least 1- 2 years of technical writing experience?   The successful candidates will be technically savvy and have high-level awareness of technical concepts.  Strong attention to detail and experience with authoring tools required.

In these key role you will:

•  Gain proficiency in our product suite to understand how our applications work and how they are utilized and deployed in the market to serve our customers.

•  Interact with product managers and product owners, business analysts, and other team members to gather current state information about product components and features.

•  Collaborate with subject matter experts on product documentation to ensure accuracy.

• Create information deliverables based on Design Documents, User Stories, and Sprint discussions to support application releases including making regular updates to previous artifacts as changes require. 

•  Organize and document technical information in a well-structured, comprehensible, and logical manner.

•  Interact with Client Engagement and Delivery, Strategic Account Management, Customer Service, and Platform Operations teams to validate that the written content is clear, concise, and accurate.

•  Work on incorporating technical and content-related feedback received from product and content SMEs into supporting materials like user guides, workflow diagrams, installation guides and trouble-shooting documents.

•  Publish and maintain all content in a documentation portal.

Let's have a nice talk about it!

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