Technician Support Engineer – Timisoara

The heart of Switzerland is the headquarter of the Connect44 Group. With subsidiaries in the UK, Germany and France the company provides services and support for Telecom Operators and Equipment Manufacturers. The solutions reach from Mobile Network Engineering, Fixed Network Engineering, IT and Cloud to Consulting Services. For the future, we aim to further develop our team so that we can move forward with our clients in this ever changing market place. We look forward to strengthen our service portfolio with new services and start to embrace the new and exciting opportunities that will come through digitalization.

Main tasks: 

First-line support for our customers.

Assist in setup, configuration and maintenance of servers, storages, desktops, audio, visual, printing, softwares and networks

Respond to queries and requests for assistance, logging and updating those queries to reflect the ongoing status using the helpdesk ticket system; ensure queries and requests are responded to within the set SLAs agreed between CTE and customers 

Fault diagnosis, log collection and resolution of issues, in co-operation with system and equipment suppliers as appropriate

Manage and arrange 3rd-party engineers for onsite trouble-shooting at customer’s sites 

Asset and resource delivery and management 

Travel may be required within EU Follow processes of network security and data protection

Required compentences:

Networks:

OSI and TCP/IP models. 

Optical, Structured Cabling etc.

LAN switches such as VLAN, SPT, EtherChannel, Trunk, etc.

Networking technologies such as MPLS, BGP, OSPF, ISIS, QoS, ACLs, VPNs, AAA.

Experience in using network monitoring tools for performance, troubleshooting and capacity planning.

CCNA or CCNP preferred.

Hardwares:

Mainstream servers (HUAWEI, Lenovo, Dell, HPE, etc.), including: microcode upgrade, management module configuration, RAID configuration, installation and replacement of accessories, and installation of operating systems (window, Linux, ESX).

Mainstream low-end storage (HUAWEI, Lenovo, Dell EMC, HPE, NetApp), including: installation and replacement of accessories, microcode upgrade, management module configuration, RAID, LUN, host mapping, etc.

Brocade SAN switches, including: initial configuration, zone configuration, etc.

Virtualization:

VMware vSphere includes: installing ESX, vCenter, configuring virtual networks, storage, clusters, creating virtual machine modules, etc. 

Microsoft Hyper-v, Including: installing Hyper-v, SCVMM, configuring virtual network, storage, cluster, creating virtual machine modules, etc. 

Operation System:

Windows and Linux operating systems, including: user and permissions configuration; storage, network, configuration; plus domain, etc.

Windows roles and services, including: install and configure AD, File Server, DFS, NTP, KMS, etc. 

Soft Skills: 

Excellent communication skills - both written and verbal 

Good telephone manner 

Self-motivated 

Ability to work on own and under pressure

We offer you to be part of a brand-new office from the beginning and constant development. Connect44 employs a diverse range of talent to create an environment that fuels innovation and continuous improvement and success. If you have passion for your work, for your team, for the company and the services we deliver, join our company. We live a family atmosphere, support each other and always have space for a good laugh.