Tehnical Support level 1

Candidatul ideal

• Good organizational skills;
• Good interpersonal skills;
• Excellent telephone and customer handling skills;
• Ability to work under pressure;
• Ability to deal professionally with demanding customers;
• Ability to learn new products and technologies;
• Working knowledge of Microsoft Office (MS Outlook/Excel/Power Point);

Job description

• Provide first-level technical support and communicates with the level 2 team in order to escalate some cases;
• Provide client support related to computers and other user devices
• handles break/fix, configuration issues, troubleshooting, software installations, hardware repair
• Uses troubleshooting techniques and tools to identify technical issues;
• Actively supports the customer in all aspects through to problem resolution, keeping the customer informed and updated throughout life of incident

Required skills

•An ability to assess each customer/employee's IT knowledge levels
•Ability to deal with difficult callers
•Logical thinker
•Good analytical and problem solving skills
•Up-to-date technical knowledge
•An in depth understanding of the software and equipment your customers/employees are using
•Good interpersonal and customer care skills
•Good accurate records keeping

Benefits

• Private medical insurance
• Meal tickets
• Bonuses
• Undetermined contract
• You will be part of a very dynamic industry