Telecom Support Engineer

We’re looking for a talented Telecom Engineer who has the experience necessary to help maintain our existing infrastructure and troubleshoot problems as they arise. We’re a growing company with a team of highly dedicated IT professionals who give their all to help our enterprise flourish.

The ideal candidate for this position can prioritize mission-critical tasks and coordinate the construction and expansion of our systems, so updates and other maintenance tasks don’t get in the way of daily operations. We’re interested in automating as many of our processes as possible to reduce the potential for human error.

Responsibilities:

• Troubleshooting & resolving complex technical issues in the customer environment;
• Share best practices to reduce problem occurrences;
• Present the action plan to the customer and take consent;
• Ensure there is no adverse impact of the action plan on the network;
• Replicate customer environment in Lab;
• Escalate the issue promptly;
• Keep customer informed and set realistic expectations on issue resolution;
• Contribute to Knowledge Management;
• Communication with the project team and with the client.

What you bring to the team:

• Solid knowledge of Linux RedHat administration tasks;
• Solid knowledge of VMware virtualized environments;
• Good administration knowledge (we use Oracle / PostgreSQL / VoltDB);
• Good know-how in the telecom field (knowledge of telecom signaling protocols: SIP, SS7, and Sigtran M3UA);
• Degree in computer science;
• An open-minded, solution-oriented and pleasant, team-capable personality;
• Very good English skills.

What you will do:

• Managing the next generation of telecom software platforms;
• Timely responding to customers inquiries;
• Logs cases, provides information & troubleshoots to solve customer problems according to the company’s KPIs for the business;
• Manages customer expectations by taking into consideration the entitlement and identifies customer problems;
• Keeps customers informed;
• Sets and follows commitments;
• Keeps precise case documentation and case ownership;
• Timely elevates and escalates to the next level when the case is complex;
• Participates in projects for process or quality improvements;
• Manages multiple tasks or cases simultaneously with minimal supervision;
• Participates in the On-Call rotation schema;
• Active and self-paced improvement of technical and business process knowledge;
• As a member of a team, you will actively support hands-on the entire implementation cycle.

What we offer:

• Flexible working environment within a dynamic team;
• We leave you room to balance your work and private life - 22 days as annual vacation + additional vacation days according to the internal policies;
• Access to various training programs (soft and hard skills trainings, according to the internal policies);
• Continous learning and improvement activities (reading groups, competency centers, events: process related-Agile/Scrum/Kanban, coding oriented TDD Kata);
• Private Medical Subscription, Sanador/Medlife/Regina Maria Clinic - you can also register your family members at a preferential price;
• Free Gym Subscription at Pescariu Sports & Spa (fitness, aerobic, pool) – according to the internal policies;
• Preferential rates to 7Card subscription;
• Bookster access;
• Financial support for the birth of your child or unhappy events (for first and second-degree family;
• Benefit Online platform access, with a monthly allowance from which you can choose to invest in:

• Meal tickets;
• Professional courses and development programs;
• Holiday packages, gifts;
• Insurance and private pension packages;
• Cultural and entertainment activities;
• Special offers from +2000 providers: vouchers, Telecom & Electro IT, private pensions and insurance, Sport & Wellness, restaurants, hobby and smart experience, medical services.

• Team events (teambuildings, team hangouts, Christmas party, etc.);
• Long term career development programs;
• Being part of a growing organization with Belgian roots;