Telesales Representative - Auto (Car Parts)

We are growing our Telesales Team in OLX Group - Romania and we are looking for quick witted colleagues. As a Telesales Representative for Autovit & OLX Auto you will be at the forefront of the Auto market, empowering our users and prospects with the best solutions to reach their clients, in the Car Parts domain.

A typical day at OLX Group, in the role of Car Parts Telesales representative, could include:

• Contacting potential or existing customers to inform them about our services;
• Answering questions about the products/ services or the company;
• Asking questions to understand customer requirements and close sales;
• Direct prospects to the field sales team when needed;
• Enter and update customer information in the database;
• Take and process orders in an accurate manner;
• Keep records of calls and sales and note useful information.

To be successful in the role, you will have to:

• Have proven experience as Telesales Representative or other sales/customer service role;
• Have good knowledge of relevant computer programs (. CRM software) and telephone systems;
• Possess the ability to learn about products and services and describe/explain them to prospects;
• Show excellent communication and interpersonal skills;
• Act cool-tempered and able to handle rejection;
• Have outstanding negotiation skills with the ability to resolve issues and address complaints.