Ticket Centre Coordinator

Project mission

The mission of ticketing (TICK) is to maximize ticketing revenues and optimize attendance at all matches through a fair and transparent system, which provides value for money for all spectators in a safe and festive environment. The LOS Ticket Centre Coordinators the overall responsibility for the Ticket Centre in his/her venue including staff, customer service, stakeholders, processes and facilities. This position is reporting to the LOS Venue Ticketing Manager

 Key responsibilities

Communication and cooperation

• Collaborate closely with the Venue Ticketing Manager
• Main contact for the Ticket Centre
• Close collaboration with other projects like Accreditation, Safety, Security and Service and Signage

Training of other staff members and/or volunteers

• Conduct training of the Ticketing Centre volunteers
• Prepare the documentation used for the training of the Ticketing Centre volunteers
• Monitor the activity of the volunteers and report any issue to the volunteer manager

Event-time responsibilities

• Preparation and set-up of the Ticketing Centre
• Ensure smooth running of the Ticketing Centre
• Ensure an excellent customer service to the fans
• Troubleshoot problems related to the ticket collection process/mobile ticketing
• Supervise the management of the facilities and queues
• Supervise the dismantling of the Ticketing Centre

Administration

• Daily report to the LOS Venue Ticketing Manager
• Prepare report post-tournament 

Profile of successful candidate

Must-have requirements

• Experience of years in customer facing environment
• Experience of 1 year in ticketing for international events
• Full professional proficiency in English (both oral and written)
• Good team management kills
• Organized, service-oriented and resistant to stress
• Ability of work extra hours during match days and match day preparations 

Additional requirements

• University degree
• Communication proficiency in the local language of the venue considered as a big asset, good knowledge of other languages is a plus
• Problem solving attitude
• Good knowledge of mobile devices
• Experience of work with volunteers

Job Location: Bucharest

Full-Time Job from  11 May----> 01 July 2020