Tower Service Manager (Cloud Compute)

Atos is a global leader in digital transformation with overemployees in 73 countries and annual revenue of over € 11 billion. European number one in Cloud, Cybersecurity and High-Performance Computing, the Group provides end-to-end Orchestrated Hybrid Cloud, Business Applications and Digital Workplace solutions. The group is the Worldwide Information Technology Partner for the Olympic & Paralympic Games and operates under the brands Atos, Atos Syntel, and Unify.

As a Tower Service Manager will ensure that services are delivered in line with Service Description and all Service Level targets are achieved. Day to day activities require the co-ordination and operational reviews with delivery teams, in order to provide the service according to the contractual SLAs. The TSM also takes care that the quality of services are maintained and identifies areas for continuous improvement.

Also, will be responsible to support in the following:

Service Level Management - Delivery Performance and Quality; Service Continuity, Improvement and Perfection; Incident & Problem Management (blocking issue and decision making role); Planning, Coordination and Follow-up.

Education: Preferably technical university degree or a similar qualification.

Professional Skills:

• Basic understanding of IT Services and IT infrastructure;
• Advanced Microsoft Office knowledge, . Office 365 , Excel Reporting;
• ITIL Foundation is a plus;
• Customer Support / Global Delivery of Services and very good behavioral skills:
• Good coordination skills. Keep records and prioritize strategic approaches to make sure that the accurate steps are being followed;
• Good communication skills in both verbal and written form. Accurate listening and ability to follow/give instructions;
• Goal-Setting and Planning. Ability to act proactively;
• Ability to prioritize and multitask. Balancing different work activities and shifting attention from one task to another in a way that efficiency will not be compromised;
• Excellent command of English.

What we offer: We are a company that cares about employee happiness as well as company growth. Atos offers not only a challenging and exciting workplace, but also a rewarding work experience, with competitive pay and benefits packages:

Training and certifications: Ongoing In-depth training with current and emerging products and technologies;

Flexible benefits: Medical program, Sports benefits, Lunch vouchers, Mobile phone, Laptop;

Compensation: Competitive salary package;

Extra vacation days;

Possibility to work from home.

If you would you like to take yourself to the next level and if you are you motivated to learn something new and attractive, or to get more experience in what you already do and do you want to be part of one of the most challenging account? If it's your dream to push back the limits, a friendly team with genuine people wishing to share their knowledge is at one step distance from you!