Tower Service Manager

Who we are

Atos is a global leader in digital transformation with overemployees in 73 countries and annual revenue of over € 11 billion. European number one in Cloud, Cybersecurity and High-Performance Computing, the Group provides end-to-end Orchestrated Hybrid Cloud, Big Data, Business Applications and Digital Workplace solutions. The group is the Worldwide Information Technology Partner for the Olympic & Paralympic Games and operates under the brands Atos, Atos Syntel, and Unify. Atos is a SE (Societas Europaea), listed on the CAC40 Paris stock index.

What are we looking for ?

Tower Service Manager has the responsibility to ensure that services are delivered in line with Service Description and all Service Level targets are achieved.

Day to day activities require the co-ordination and operational reviews with delivery teams, in order to provide the service according to the contractual SLAs. The TSM also takes care that the quality of services are maintained and identifies areas for continuous improvement.

Key accountabilities

The Tower Service Manager will be responsible to support in the following:

• Service Level Management - Delivery Performance and Quality;

• Service Continuity, Improvement and Excellence;

• Incident & Problem Management (escalation and decision making role);

• Change Management (Planning, Coordination and Follow-up).

Desired profile

Education: Preferably technical university degree or a similar qualification.

Professional Skills:

                 • Basic understanding of IT Services and IT infrastructure;                                                                                               • Advanced Microsoft Office knowledge, . Office 365 , Excel Reporting;

                 • ITIL Foundation is a plus;

                 • Customer Support / Global Delivery of Services.

Behavioural Skills:

                 • Good coordination skills. Keep records and organize strategic approaches to make sure that the correct steps are beeing followed;

                 • Good communication skills in both verbal and written form. Accurate listening and ability to follow/give instructions;

                 • Goal-Setting and Planning. Ability to act proactively;

                 • Ability to prioritize and multitask. Juggling different work activities and shifting attention from one task to another in a way that the quality and efectiveness will not be compromised;

                  • Excellent command of English. GERMAN or FRENCH is a plus.

How to apply
Do you want to take yourself to the next level? Are you motivated to learn something new and attractive, or to get more experience in what you already do? Do you want to be part of one of the most challenging account? Is your dream to push back the limits? A friendly team with genuine people wishing to share their knowledge is at one step distance from you. Join us now!

Send your CV at or send us your recommendation using ATTRACT tool